Danielle Sousa Email & Phone Number

Orlando, Florida, United States

As a customer support representative in my current role, I engage with clients via various channels including email, LiveChat, Instagram, and Telegram, and strive to provide top-notch customer support. My daily tasks involve investigating issues and providing timely updates on order status and delivery. Additionally, I actively generate sales by offering service recommendations and advising clients on how to use our services to their advantage. I regularly conduct video calls to discuss clients' goals, provide tips, and share best practices. Moreover, I take initiative to optimize our services by creating and implementing projects that enhance customer experience.

Belo Horizonte, Minas Gerais, Brazil

Analyzing and answering e-mails; solving tickets through helpdesks ensuring compliance with deadlines and SLAs; Managing processes related to conflicts, crises, orders and/or products related to customers; Canceling and creating orders, vouchers and invoices; Analysing returned products; Answering to complaints on Reclame Aqui; Giving support in the planning and production of fashion shows, product registration, media messages and WhatsApp.

Lisbon, Portugal

Dublin, County Dublin, Ireland

Greeting and assisting customers when needed; Responsible for one or various store's section; advising customers on products; Maintaining store standards according to company guidelines; Participating in daily meetings; Restocking goods in the sales area; Knowing all the stock and understanding the latest trends; Being available for cashiers and other tasks to support the store in general.

Belo Horizonte, Minas Gerais, Brazil

Providing customer service in person and over the phone; Responsible for scheduling meetings with potential students; Providing support throughout the negotiation; Managing contracts with local clients and school suppliers; liaising with local media to secure advertising and marketing spaces; Managing student registrations and enrollments.