Monitoring the progress of projects and ensuring delivery within schedule andquality standards.Ensuring that IT and software development processes and practices are in linewith company and industry quality standards.Presenting kick-off meetings to clients in Spanish.Hold internal alignment meetings with the technical area to define the client's schedule.Send reports to clients on what has been done and the next steps.

Monitoring and auditing the sales process.Controlling and monitoring Google rebates and incentives.Ensuring improvement and efficiency in the process of monitoring andreceiving amounts.

• The role consisted in providing operational and administrative support to the business, by being responsible for the issuing of leasing, credit and loans (Invoice Financing) contracts for IT solutions and equipments acquiring for Mexico and several countries in South America.• Sending invoice authorization to Business Partners.• Responsibility for maintaining a good client relationship with IBM clients and business partners, as well as internal client relationships, in support of financing agreements.

• Analyzing the customer base, creating actions to retain and promote their satisfaction (work in process to improve performance).• Stock control.• Supervising and motivating the team. Number of employees under management: 25

• Gathering all client's documentation for mortgage credit approval.• Preparation and monitoring of reports and spreadsheets.• Assisting the finance department.

• Supervising all restaurant processes (cleaning, supplies, customer care, human resources, maintenance and cash float).• Ascertaining customers needs and providing clear and accurate information in response to those needs.