• Provide technical assistance and support for all requests via phone and/or electronically• Diagnose and resolve technical hardware and software incidents• Identify and escalate situations requiring urgent attention• Track and route problems and requests; document resolutions• Stay current with system information, changes, and updates

● Responsible for providing accurate information to customer questions and signing them up for appropriate plans when needed● Helping people with their insurance needs● Keep up with solutions that are enhanced and reviewed often

Provide technical field support for company products by servicing sites and/or delivering or installing equipment ● Resolve maintenance and operational issues in the field ● Perform basic diagnostic and troubleshooting procedures ● Operate efficiently to conclude all on site installation, repair, maintenance, and test equipment ● Discern customer needs and offer advice and/or recommendations