Danielle Steffen Email & Phone Number

Des Moines, Ia, Us

Des Moines, Ia, Us

West Des Moines, Iowa, United States

Des Moines, Iowa

• Produced detailed graphics and illustrations specific to client requests and brand guidelines• Collaborated with clients to set budget, discuss brand strategy, and create asset delivery timeline• Created logos, brand elements, signage, wedding invitations, WordPress/Squarespace sites, etc.• Proficient in Adobe InDesign, Illustrator, Photoshop, Acrobat Pro, Microsoft Office

West Des Moines, Iowa, United States

• Led a team of 10+ client liaisons during the processing period and through collections • Managed performance metrics and KPIs to coach, train, and performance manage • Maintained team metrics, converting 93% of invoices to payment received before handing off to legal collections • Built and tested a master checklist for Customer Accounts team and QAed client accounts with a 90% pass rate • Provided team members direction, solved reoccurring issues and escalations • Developed internal relationships to problem solve and create efficiencies for internal use and third party vendors • Facilitated cross-functional communication to ensure smooth processing and successful project execution

West Des Moines, Iowa, United States

• Provided a team of 10+ direction, coaching, and training to consistently foster employee development • Trained and mentored RAC team members to ensure project scope and deadlines were met • Workforce planning, interviewing, and hiring to flex to the changing caseload • Collaborated to improve processes and policies for the team and wrote SOPs to standardize the RAC process • Collected an extensive database of client escalations, IRS letters, and tax codes for better customer experience

Des Moines, Iowa, United States

• Built long-term relationships with clients during and after the refund waiting process • Anticipated, managed, and resolved client expectations through client interaction and market research • Developed the first iteration training guide and SOP for new hires and facilitated new hire training sessions • Partnered with multiple departments to identify opportunities to create a better client experience through the pipeline • Secured client testimonials, reviews, and case studies, resulting in a client marketing commercial

Clive, Iowa

• Led a team of 12+, communicating across two locations to ensure brand consistency • Hired, trained, and coached employees to encourage great customer service and client satisfaction• Managed internal operations to improve the quality of service for clients and increased efficiency for staff• Built strong relationships, converting new clients to repeating customers• Facilitated a strict production schedule, while ensuring quality control for client projects• Generated marketing strategies to maintain sales during the COVID-19 pandemic• Formulated strategies to grow social media following by 25%

Ankeny, Iowa, United States

• Managed restaurant of 40+ team members during full volume• Communicated between management, front of house, back of house, and guests to ensure an excellent experience• Trained new staff members to Olive Garden standards and product information

Des Moines, Iowa Area

• Maintained and built strong client relationships by anticipating client needs and expectations• Produced all in-house digital, print, and web design services• Managed projects comprehensively: including prepress operations, print production, quality control, delivery• Designed detailed visuals and illustrations while maintaining client-specific style guide• Initiated, developed, and maintained vendor relationships to secure client satisfaction

• Produced advertisements from start to finish, following Gannett guidelines and specifications• Created, edited, and updated advertisements for all Gannett publications• Exceeded the 3.3 ads per hour benchmark to maintain a rigorous print schedule• Monitored quality control while meeting a rigid deadline

Ankeny, Iowa

Help with proofing, finding images in databases.Communicating with others about deadlines, progress, and concerns.Learning with hands-on experience.

Bachelor Of Arts - Ba, Graphic Design

Ba, Graphic Design/Visual Arts

Bachelor Of Arts (B.A.), Graphic Design And Visual Arts