Danielle Steffen Email & Phone Number

Des Moines, IA, US

West Des Moines, Iowa, United States

Des Moines, Iowa

• Produced detailed graphics and illustrations specific to client requests and brand guidelines
• Collaborated with clients to set budget, discuss brand strategy, and create asset delivery timeline
• Created logos, brand elements, signage, wedding invitations, WordPress/Squarespace sites, etc.
• Proficient in Adobe InDesign, Illustrator, Photoshop, Acrobat Pro, Microsoft Office

West Des Moines, Iowa, United States

• Led a team of 10+ client liaisons during the processing period and through collections
• Managed performance metrics and KPIs to coach, train, and performance manage
• Maintained team metrics, converting 93% of invoices to payment received before handing off to legal collections
• Built and tested a master checklist for Customer Accounts team and QAed client accounts with a 90% pass rate
• Provided team members direction, solved reoccurring issues and escalations
• Developed internal relationships to problem solve and create efficiencies for internal use and third party vendors

West Des Moines, Iowa, United States

• Provided a team of 10+ direction, coaching, and training to consistently foster employee development
• Trained and mentored RAC team members to ensure project scope and deadlines were met
• Workforce planning, interviewing, and hiring to flex to the changing caseload
• Collaborated to improve processes and policies for the team and wrote SOPs to standardize the RAC process
• Collected an extensive database of client escalations, IRS letters, and tax codes for better customer experience

Des Moines, Iowa, United States

• Built long-term relationships with clients during and after the refund waiting process
• Anticipated, managed, and resolved client expectations through client interaction and market research
• Developed the first iteration training guide and SOP for new hires and facilitated new hire training sessions
• Partnered with multiple departments to identify opportunities to create a better client experience through the pipeline
• Secured client testimonials, reviews, and case studies, resulting in a client marketing commercial

Clive, Iowa

• Led a team of 12+, communicating across two locations to ensure brand consistency
• Hired, trained, and coached employees to encourage great customer service and client satisfaction
• Managed internal operations to improve the quality of service for clients and increased efficiency for staff
• Built strong relationships, converting new clients to repeating customers
• Facilitated a strict production schedule, while ensuring quality control for client projects
• Generated marketing strategies to maintain sales during the COVID-19 pandemic

Ankeny, Iowa, United States

• Managed restaurant of 40+ team members during full volume
• Communicated between management, front of house, back of house, and guests to ensure an excellent experience
• Trained new staff members to Olive Garden standards and product information

Des Moines, Iowa Area

• Maintained and built strong client relationships by anticipating client needs and expectations
• Produced all in-house digital, print, and web design services
• Managed projects comprehensively: including prepress operations, print production, quality control, delivery
• Designed detailed visuals and illustrations while maintaining client-specific style guide
• Initiated, developed, and maintained vendor relationships to secure client satisfaction

• Produced advertisements from start to finish, following Gannett guidelines and specifications
• Created, edited, and updated advertisements for all Gannett publications
• Exceeded the 3.3 ads per hour benchmark to maintain a rigorous print schedule
• Monitored quality control while meeting a rigid deadline

Ankeny, Iowa

Help with proofing, finding images in databases.Communicating with others about deadlines, progress, and concerns.Learning with hands-on experience.

Bachelor Of Arts - Ba, Graphic Design

Ba, Graphic Design/Visual Arts

Bachelor Of Arts (B.A.), Graphic Design And Visual Arts