Danielle Steffen Email & Phone Number

Chicago, Il, Us

Greater Chicago Area

Acquired by Stryker in 2022

Midwest/East/South/West

Acquired by Vocera in 2021 Serve as a trusted advisor, driving business results within diverse client base, ranging from large IDN health systems to rural hospitals. Cultivate and ensure relationship coverage across accounts, working closely with the CIO, CMO, CNO, CQO and other key leaders while guiding overall strategy. Work cross-functionally to ensure excellent customer experience, assist with clinical/business analysis and responsible for driving users to fully utilize platform within existing accounts. Coordinate end to end customer server/application upgrades - understanding customer needs and solution set related to upgrade, present/validate upgrade plan with customer, work with relevant resources to build/test upgrade functionality. Ensure end users understand impact to workflow. Work closely with IT leaders and EMR vendor on interface and integration opportunities across multi-platforms. Understand customer financials - coordinate the creation of new project scoping. Run internal KLAS & NPS initiatives, ensuring partner satisfaction and maintain high scoring enterprise-grade platform. Consultative team player adept to leveraging people skills and business acumen to develop customized approaches, achieving results in both fast paces start-ups and large companies.

Midwest/East

Served as the owner and coordination point responsible for client's overall success. Created and executed account plans, with the understanding of the client's strategic initiatives, while proactively measuring progress. Worked collaboratively with other Zynx client-facing teams to drive a consistent client service strategy for each account.Maintained solid business relationships with C-Level executives, key decision makers and influencers with a focus on improving both financial and clinical outcomes. Received Excellence in Client Relationships and Retention Award - Top Performer

Midwest

Interact and build strong partnerships with C-Level executives and key influencers. Work with the C-suite to understand strategic initiatives and business issues e.g., Bundled Payments for Care Improvement (BPCI) and align our services and solutions to support needs, if appropriate. Responsible for retention and revenue growth of client portfolio > 5.5 million in varying stages of EHR lifecycle.Received Excellence in Client Relationships and Retention Award - Top Performer

Midwest/West

Effectively managed expectations within my accounts. Maintained the health and well-being of relationships to ensure renewal and expansion opportunities. Engaged the appropriate influential client stakeholders to ensure Emmi Solutions’ value propositions were realized within multiple areas. Served as a liaison for client executive leadership.

Midwest

Coordinated and executed implementation plans within healthcare organizations. Educated clinical and executive staff on CarePages service, via presentations, webinars and classroom based training.