● Developed partnership with other technology managers and Health Ministry leaders in multiple geographic locations across Ascension to ensure timely and accurate delivery of critical growth opportunities. ● Implemented intake and deployment structure to meet COVID19 surge demand to implement and manage over 6,000 patient beds to meet the national ministry needs. ● Performed role of Cerner Site Liaison for MIROC and MIDET ministries to ensure that priorities set by the ministries are identified and documented for work prioritization. ● Facilitated on boarding of the MIROC ministry to standard Ascension practices after their 2016 purchase. ● Managed administration and maintenance of assigned information systems, function(s) and/or resources. ● Accountable for installations, conversions and upgrades, and develops implementation plans that ensure minimal impact on end users.● Collaborates on needs analysis for customer service, upgrades or changes to systems.● Recommends cost-effective hardware/software solutions.● Hires, trains and manages assigned staff.● Oversee multiple projects, often through subordinate project managers. Ensuring resources and organization structure are in place and operating effectively; and anticipating conflicting needs and proactively resolving them.● Directs, develops, and presents to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.● Exercises judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.

● Managed team of 28 analysts that performed day-to-day operations of the Clinical Application portfolio comprised of support and project teams● Staffed, trained and managed Clinical Systems Analysis team responsible for support, clinical analysis, QA testing, readiness assessment with impact to process analysis● Managed support staff that successfully maintained contractual performance SLAs performing problem analysis, end-user support● Responsible for portfolio staffing and operations – ticket review and issue management● Performed staff development for Core, CPOE, PowerChart, FirstNet, CCL● Supported Cerner operations and project teams with issue identification, troubleshooting, and workflow analysis

● Managed the technical team responsible for all aspects of the Managed Care CSC application including member enrollment, quality assurance and referral management, claims payment and regulatory compliance. ● Y2K remediation - Completed contract review and execution, hardware procurement and migration of historical data from non-Y2K compliant system, CSC, to new Y2K compliant Managed Care vendor, OAO, within a 3-month deadline.