Sole IT support for 4 remote clinic sites with 200+ users•Supported 1000+ users for a major hospital•Deploy, maintain and troubleshoot HW including desktops, laptops, thin clients, and printers•Mobile device setup and encryption configuration•Perform refresh of all user HW•Troubleshoot and install numerous end user software programs

Lead desktop support team at automotive technical center, supporting 700 users•Interviewed, hired, and scheduled team of 5-7 technicians•Maintained desktop inventory, deployed and maintained desktops, laptops, networked printers and plotters•Installed and supported standalone and networked applications, including MS-Office, Attachmate, MS-Outlook•Maintained and supported teleconferencing systems •Oversaw network patch panel rewiring project•Assisted off-site team with… Show more Lead desktop support team at automotive technical center, supporting 700 users•Interviewed, hired, and scheduled team of 5-7 technicians•Maintained desktop inventory, deployed and maintained desktops, laptops, networked printers and plotters•Installed and supported standalone and networked applications, including MS-Office, Attachmate, MS-Outlook•Maintained and supported teleconferencing systems •Oversaw network patch panel rewiring project•Assisted off-site team with hands-on server support, including SAN devices Show less

• Deployed, supported and maintained Servers, PCs and laptops to UAW remote offices in the Metro Detroit area, including area Locals and UAW International Headquarters• Participated in National Service Call program, traveling throughout Michigan to repair and maintain a variety of hardware, including desktops, servers, and printers• Assisted in starting up a Compaq Warranty repair facility, open to the general public• Implemented new network installations for small businesses

• Built, deployed, and maintained company-brand PCs• Performed on-site warranty service on Compaq brand PCs and servers• Successfully completed short-term on-site contract at Crittenton Hospital, performing PC maintenance and repair, and supporting AS/400 terminal applications

• Deployed, maintained, and performed warranty service on desktops, laptops and printers for most major brands, including HP, Compaq, IBM, Lexmark, Toshiba, AST, and Okidata• Fulfilled long-term onsite contract at TRW, maintaining and repairing desktops and printers• Configured, deployed and supported Compaq servers at customer sites• Performed on-site warranty repair of HP printers

• Performed board-level repair on a variety of hardware, including Wyse and Prime terminals, Printronix printers, and CAD monitors• Repaired and serviced HP LaserJet printers• Configured Sun Sparq10 Workstations