● Benefits: Conduct administration of US benefit plans, offering comprehensive coverage and ensuring compliance in an evolving landscape. Partner in open enrollment strategies for implementation, education, system setup, auditing, and carrier feed integration and management.● Labor Law Compliance: Stay informed about evolving labor laws, ensuring alignment with policies, practices, and compliance with federal, state, and local regulations.● Policy Development: Create policies that are compliant, aligned with best practices, and scalable with the company's expanding geographic scope.● Immigration: Manage immigration program, partner with outside counsel to determine optimal strategies, resulting in the most efficient and cost-effective approach to successful outcomes for impacted employees.● Leave Administration: Manage leave program, ensuring adherence to FMLA, ADA, and state-specific leave laws. Provide support to employees in navigating complex leave requests.● Organizational Development: Collaborate with leadership to design roles and career pathways that align with the company's strategic goals. Develop detailed job descriptions, establish salary bands, and create effective reporting structures to support scalable growth.● Change Management: Partner in the transition from in-office to remote work due to Covid-19, by implementing key technologies such as BambooHR and ADP, and transforming processes, resulting in minimal interruption to operations.● Compensation Analysis: Research job market, analyze, and benchmark compensation. Propose competitive salary bands aligned with industry standards to attract top talent.● Process Improvement: Define and implement processes for tactical operations, such as onboarding, offboarding, and change management. ● HRIS Management and Reporting: Maintain HRIS information. Utilize reports to develop strategies for employee retention, onboarding and offboarding efficiencies, and change management.

● Employee Relations & Policy Management: Managed employee relations such as facilitating coaching, mediation, and performance management across all departments. ● Policy Development: Created, implemented, and communicated policies aligning with the needs of a retail workforce.● Talent Management: Directed all onboarding/offboarding processes. Conducted annual staff satisfaction surveys to gauge and enhance workplace morale.● Talent Acquisition: Cultivated diverse applicant pools by creating strong partnerships with community organizations to support DE&I hiring initiatives. ● Training and Development: Designed and delivered training programs for management and staff on critical topics including workplace safety, discrimination, harassment, and customer service. Actively contributed to the Diversity, Inclusion, and Equity Committee, ensuring a commitment to inclusive practices.● Benefits Administration: Served as the plan administrator for health and welfare benefits, designing annual benefit packages, analyzing cost savings, and managing COBRA administration. Ensured compliance for ACA and ERISA.● Compliance: Ensured adherence to labor laws across federal, state, and local levels. Conducted research on legal changes and adjusted protocols as needed to maintain compliance.● Payroll Management: Managed comprehensive payroll processing including updating pay rates, managing deductions, withholdings, garnishments, and time cards. Saved $8,000 in 2018 by implementing in-house systems to replace outsourced payroll functions Developed systems that improved accuracy and efficiency in auditing and reporting. Provided front-line support for payroll queries and issues.● Compensation: Evaluated and updated compensation plan annually to align with job grade and wages guidelines, and chaired the Compensation Committee. Researched compensation trends in the retail sector to inform strategic decision-making, and partnered with senior management on the fiscal year budget.