Danielle Sweeney Email & Phone Number

Edison NJ

• Plan and execute recruiting and training plans based on data-driven forecasts to ensure sufficient staff in time for peak seasons.
• Implement new hire onboarding processes.
• Monitor recruiting, training, and staffing costs and monitor cost-of-sales of programs to meet organization gross margin goals, identify problem areas, and create and execute improvement strategies.
• Regularly review bookings, teacher satisfaction, and staffing data to understand trends, identify gaps, and assist in developing strategies and tactics to respond to operational inefficiencies
• Support enrolled students and their parents across all programs through outstanding phone, email, and in-person customer service aimed at ensuring a delightful and frustration-free experience.

Edison, New Jersey

• Manage Honors programs for high school level courses, keeping accurate and extremely detailed notes for each student’s account.
• Provide parents and students with thorough course information upon enrollment and follow-up with any complaints or issues throughout course length.
• Aid daily with a heavy volume of customer service and technical support calls.
• Created a comprehensive guide to our online portal which helped aid students and instructors in accessing and navigating through our website.

Edison, New Jersey

• Handled student and parent communication for test preparation programs throughout the New Jersey, Boston, and Philadelphia areas.
• Booked facilities for courses in the New Jersey area, often visiting sites and tracking problem locations for potential solutions. Searched out new sites in sparse areas and negotiated pricing.
• Maintained three static sites in Princeton, Freehold, and New Brunswick and ensured sites were adequately stocked with materials and up to company standards.
• Provided customer service and assisted with escalated cases and complaints.
• Coordinated logistics for all courses in the New Jersey, Boston, and Philadelphia areas, including schedule changes and last-minute make-up sessions.

• Assisted in front-line customer service in the courtesy counter, dealing with complaints, refunds, and various other customer needs.
• Managed back office bookkeeping.
• Managed a cashier team of up to nine employees each night, ensuring each team member was performing at company standards.
• Created a training manual based off Nicholas Markets employee standards and policies and trained all new cashiers based off my manual.

Bachelor Of Arts (B.A.), English/Writing Emphasis

Education record