Danielle Sweeney Email & Phone Number

Edison Nj

• Plan and execute recruiting and training plans based on data-driven forecasts to ensure sufficient staff in time for peak seasons.• Implement new hire onboarding processes.• Monitor recruiting, training, and staffing costs and monitor cost-of-sales of programs to meet organization gross margin goals, identify problem areas, and create and execute improvement strategies.• Regularly review bookings, teacher satisfaction, and staffing data to understand trends, identify gaps, and assist in developing strategies and tactics to respond to operational inefficiencies• Support enrolled students and their parents across all programs through outstanding phone, email, and in-person customer service aimed at ensuring a delightful and frustration-free experience.

Edison, New Jersey

• Manage Honors programs for high school level courses, keeping accurate and extremely detailed notes for each student’s account.• Provide parents and students with thorough course information upon enrollment and follow-up with any complaints or issues throughout course length.• Aid daily with a heavy volume of customer service and technical support calls.• Created a comprehensive guide to our online portal which helped aid students and instructors in accessing and navigating through our website.

Edison, New Jersey

• Handled student and parent communication for test preparation programs throughout the New Jersey, Boston, and Philadelphia areas.• Booked facilities for courses in the New Jersey area, often visiting sites and tracking problem locations for potential solutions. Searched out new sites in sparse areas and negotiated pricing. • Maintained three static sites in Princeton, Freehold, and New Brunswick and ensured sites were adequately stocked with materials and up to company standards. • Provided customer service and assisted with escalated cases and complaints. • Coordinated logistics for all courses in the New Jersey, Boston, and Philadelphia areas, including schedule changes and last-minute make-up sessions.

• Assisted in front-line customer service in the courtesy counter, dealing with complaints, refunds, and various other customer needs.• Managed back office bookkeeping.• Managed a cashier team of up to nine employees each night, ensuring each team member was performing at company standards.• Created a training manual based off Nicholas Markets employee standards and policies and trained all new cashiers based off my manual.

Bachelor Of Arts (B.A.), English/Writing Emphasis

Education record