Danielle Tallman Email & Phone Number

Greater Minneapolis-St. Paul Area

• Responsible for driving third party sales growth through distribution and operational improvements, resulting in increased third party delivery sales of 26% in 2021• Grew third party partnerships by 6% from 2020 to 2021, and 35% in 2019 to 2020• Acted as point of contact between sports bars, delivery service providers, franchisees, and Support Center teams• Managed the implementation and rollout of third-party delivery to include all communications & training to the… Show more • Responsible for driving third party sales growth through distribution and operational improvements, resulting in increased third party delivery sales of 26% in 2021• Grew third party partnerships by 6% from 2020 to 2021, and 35% in 2019 to 2020• Acted as point of contact between sports bars, delivery service providers, franchisees, and Support Center teams• Managed the implementation and rollout of third-party delivery to include all communications & training to the field• Created and maintained third-party delivery CSP’s and SOP’s• Investigated third-party delivery issues, and assisted and logged problems identified by Guests, Support Center Teams, BWW sports bars and field leaders• Led the rollout of 599 new third-party delivery partnerships in 2020• Supported menu updates, NRO, & GO launches with 3PD & Ecommerce process execution• Partnered with GTM team to project manage/launch off premise initiatives: ensuring cross-functional communication and alignment• Supported day-to-day management of 3PD and site merchandizing including validation of menu items, marketing promotion, product imagery, and pricing• Managed delivery of daily/weekly/monthly tracking of core projects and related insights Show less

Greater Minneapolis-St. Paul Area

• Managed semiannual updates and as needed updates for all CSPs and SOPs. Created processes and developed a SharePoint system to ensure an efficient updates and storage of current CSPs and SOPs. Collaborate with teams on procedures throughout the year to ensure that we are providing the most accurate and current information. • Acted as Field Operations Hierarchy system SME. Update systems as changes to the field structure occur. Streamlined the update process and identified gaps… Show more • Managed semiannual updates and as needed updates for all CSPs and SOPs. Created processes and developed a SharePoint system to ensure an efficient updates and storage of current CSPs and SOPs. Collaborate with teams on procedures throughout the year to ensure that we are providing the most accurate and current information. • Acted as Field Operations Hierarchy system SME. Update systems as changes to the field structure occur. Streamlined the update process and identified gaps. • Audited ePay compliance which included creating and communicating a monthly report highlighting payroll compliance requirements. Partnered with Field Leaders to move Team Members to a compliant form of payroll payment. • Managed corporate Operations Initiatives Calendar. Collaborated with team to create & communicate the various field initiatives to the Home Office Team as well as the field to provide better execution in the field. • Created and maintained Operations Meeting Calendar which was used as an organizational tool for the Operations team. • Attended Bi-weekly meetings to create and execute initiatives for our field Team members. Show less

Minneapolis, Minnesota

•Resolved product or service problems by clarifying the Guest's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within 48 hours. •Corresponded with guests via Company website, phone, mail and email concerning Guest comments directed to the corporate office.•Updated, maintained and managed the internal comments management website, distributed guest… Show more •Resolved product or service problems by clarifying the Guest's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution within 48 hours. •Corresponded with guests via Company website, phone, mail and email concerning Guest comments directed to the corporate office.•Updated, maintained and managed the internal comments management website, distributed guest comments to appropriate restaurant/department for resolution. •Responsible for ensuring that all comments are reviewed, processed, and resolved/closed within 48 hours of submission.•Recommended potential resolutions or services to management by collecting Guest information and analyzing needs.•Prepared weekly Guest reports by collecting and analyzing Guest information by updating and maintaining the internal comments management website, distributing Guest comments to appropriate restaurant/department for resolution. •Used strong understanding of Guest’s needs to take appropriate action to exceed Guest expectations.•Worked with all levels and departments within the organization to gather information to resolve complaints in an efficient manner. •Represented Buffalo Wild Wings in a positive, compassionate, caring manner. Mitigates risk to the organization through thoughtful and tactful verbal and written communications. •Acted with integrity and as an advocate for the Guest based on their feedback•Took ownership of any issue a Guest presents and followed proper procedures to enable appropriate and accurate follow-thru. •Provided written documentation of all verbal and written correspondence relating to Guest service issues. •Took initiative to continuously improve processes as it relates to Guest comments.•Independently built and maintained relationships with cross-functional department leaders, administrative assistants, store operations, and franchisees. Show less

Minneapolis, Minnesota

•Responsible for the collection of $145 million annual premium.•Provided billing support for 337 companies for group products including Life, AD&D, STD, LTD and Stop Loss•Developed and maintained strong working relationships with internal and external customers throughout the billing process including Sales Force, Business Coordinators, Customer Service, Policy Maintenance and New Business.•Analyzed and resolved premium issues of all assigned groups, to prevent lapse in coverage.… Show more •Responsible for the collection of $145 million annual premium.•Provided billing support for 337 companies for group products including Life, AD&D, STD, LTD and Stop Loss•Developed and maintained strong working relationships with internal and external customers throughout the billing process including Sales Force, Business Coordinators, Customer Service, Policy Maintenance and New Business.•Analyzed and resolved premium issues of all assigned groups, to prevent lapse in coverage. •Partnered with Field Sales Reps and Brokers on more sensitive accounts to provide excellent customer service and to maintain excellent internal metrics. •Completed all 5500 audit requests for all groups within my team. Show less