1. Responsible for management of customer information, demand/ requirement, and client relations.2. Load demand into MRC and publish LVC (Load vs. Commit); prepare quarterly revenue and part of business reviews. 3. Initiate ECO & RMA (rework) - manage from initialization stage until shipment delivery. 4. Coordinate and manage all activities with purchasing, production planning, materials, production management, engineering, quality accounting and all levels of management to meet customer’s requirement.5. Coordinate & participate in the quotation process and follow up to ascertain the outcome of each quotation and measure as a business indicator.6. Report customer feedback to the management for continuous improvement. 7. Maintain documents in sales communication and information in systematic filling order. 8. Assists in continuous bench marking exercise relating to external marketing forces.

1. Communicate with customers (suppliers of hypermarkets such as Wal-Mart, Tesco and Carrefour) about product packaging information, design requirements, pricing, delivery date, etc 2. Coordinate between the design team and customers on packaging design3. Ensure on-time delivery of packaging artworks to suppliers4. Update and submit weekly and monthly reports to superior on project status, work progress, delivery issues and improvement5. Collaborate with finance department and design department from sites in China, Malaysia and USA to ensure packaging design achieves customers’ standard and requirement6. Explore potential market and businesses in Shanghai region7. Work out customers’ quotations with maximum profit without the compromise of quality and standard

1. Prepare daily/weekly/monthly and ad-hoc reports2. Support buyers, supply chain team, planners and managers by preparing IO (In and Out) report3. Create On-Time Delivery (OTD) report based on buyers’ workflow report4. Follow up item purchase price, past dues, unconfirmed purchase orders, supply lead time and other information5. Create and modify documents using Microsoft Office software6. Prepare presentation slides for Senior Director7. Perform general clerical duties such as booking meeting rooms, arranging meetings with suppliers, photocopying, faxing, mailing and filing