• Leading the coordination of installing and procuring of subsystems from numerous vendors by selecting appropriate hardware, software, and storage products.• Partnering with developing team on the entire equipment software lifecycle, from requirements to validation, and Release Management. • Monitoring daily operation escalation, providing Problem Management assistance, including RCA (root cause analysis) for customer-impacting issues and complex problem troubleshooting to resolve root cause.• Effectively deployed server maintenance and patches in accordance with established IT policies and procedures. • Streamlined documentation processes and recommended use of BPM approach to process document and reengineer all core processes among the team using SharePoint-based BPM solution.

A member of the Manufacturing Automation team responsible for monitoring the production system and ensuring the maximum service availability. As a part of the incident response team, I am accountable to KPIs and continuously provide high-quality services. Acknowledged across teams for initiating process and knowledge enhancements.