Danielle Teachout Email & Phone Number

West Des Monies

• Continuously learn Athene’s products and procedures • Achieve the standards placed by management with statistics and quality assurance• Provide excellent customer service to many life insurance and annuity contact customers• Answer on average 50 calls per day• Consistently take ownership and demonstrate the ability to improve skills• Maintain a 96% or higher in adherence• Demonstrate significant contributions to company objectives

Trainer • Provided daily coaching to team members• Attended Train the Trainer courses • Developed new training documents • Prepared and trained newly hire employees• Properly documented behavior correctionsQuality Assurance Supervisor (May 2012- Nov 2013)• Monitored inbound phone calls for over 30 employee department• Managed multiple assignments with multiple deadlines• Coached employees to improve their call center performance• Reported daily call center statistics to management• Preformed side by side audits for intensive coachingCorrespondence Representative (Jul 2011 –May 2012)• Worked independently and proficiently • Received escalated phone calls and resolved customers’ issues to their satisfaction• Tabulated daily incoming mail records and reported statistics to management• Processed an average of 100 correspondences daily • Recognized as employee of the month in August 2012Account Representative (Feb 2011 –Jul 2011)• Provided excellent customer service • Effectively managed problematic customer calls• Processed off line disputes electronically and properly documented the account• Proficiently used multiple systems while handling phone calls

Work face to face with customers. Train employees. Maintain and restore the McDonalds core values. Handle money on a day to day basis

Associate’S Degree, Associate'S In Science, 3.76

High School Diploma