Sold a variety of products such as beer, wine and liquor using up-selling techniques to maximize profits.•Executed daily operations of the bar while engaging customers and creating an enjoyable, friendly atmosphere.•Ensured the arrival and distribution of all liquor, beer and wine orders, arranging product efficiently to monitor inventory and provide organization for restaurant staff.•Met monthly liquor goals for raising sales and lowering product loss.•Key contributor in the success of two consecutive record breaking years in sales.

Performed general office duties - email correspondence, maintained customer records and provided reporting for the company president.•Created a special tracking report to accurately and easily account for customer sales and vendor expenses to ensure accurate payments were received by the company.•Corresponded with customers to resolve payment discrepancies.

Booked room reservations over the phone and responded to customer inquiries.•Greeted guests and checked them/in out of rooms. •Ensured that guests were provided rooms specific to their needs.•Fielded guest complaints and need requests, ensuring resolution met or exceeded expectations.

Hired as a host and was promoted to lead bartender and trainer within three years.•Provided excellent customer service and satisfaction contributing to the restaurant becoming the only management training store in the region receiving recognition for “Operations Excellence”.•Supervised a team of five service members that provided training for all new servers.•Designed a sales-based ranking system that gave recognition and rewards to top sellers while motivating others.•Restructured an old, outdated training program into a knowledge-based program that was later implemented at another store.•Trained and managed all new bartenders achieving significant results in their productivity and knowledge.•Organized product in an eye-catching display that sparked interest and drove sales909-720-2470 Danielle C. Therrien daniellectherrien@gmail.com

Scheduled and coordinated meetings, appointments and travel arrangements for the company president.•Answered phones and performed bookkeeping.•Created spreadsheets for client pricing quotes, dates of service and insurance information.