Danielle Thomas Email & Phone Number

Vancouver ,Wa

Vancouver, Wa

In my role as Credit & RMA coordinator I review and process all credit and return requests for both Country Malt and Brewcraft USA customers. I insure the customer is taken care of while maintaining our core company values. I am in charge of arranging carriers for returns, coordinating with the appropriate order desk for any replacements needed and processing the credit or RMA request once the product has been returned or reported damaged. When I started in this position the turnaround time for credits was up to 2 months from the date of request. Using my organizational skills I was able to implement a workflow that has streamlined the process to within 2-3 business days from date of request in most cases. I use many applications on a daily basis including Excel, MS Word, Google Docs, GP and freight carrier’s scheduling tools. I work closely with multiple departments within both Country Malt and Brewcraft on a daily basis, including working with teams in multiple time zones when multi-tasking is essential.

As a fulling mill operator I was responsible for taking the woven fabric and following a set of specifications to mill and wash the fabric to the customer’s standards. This requires great attention to detail as well as being able to think on your feet to adjust the settings when needed. I was cross trained in the shipping department and the finishing scheduler’s office. This allowed me to gain skills in organizing the daily work flow.

As a Sign Consultant I dealt with both business-to-business and retail Customers. I worked one-on-one with my clients to make sure their orders were completed on time and without mistakes. I also set up client meetings, lunches and office tours for the business owner and maintained an organized calendar of client events. In my position I worked every day with the Internet, email, MS Office Software, a Point-of-Purchase program and a multi-line phone. I was in charge of billing, accounts payable, filling, ordering supplies from multiple vendors and overall office organization.

As a manager on duty I was in charge of a small team of individuals during a typical 6-8 hour shift. I handled the money, answered customer questions, made sure everything was being done to keep the store looking its best and also ensured that the customer had a great experience. I worked at this job for 5+ yrs, and in that time I achieved employee of the month, overachievement pins, and helped bring a struggling store to the top of the charts. This job required extensive customer service skills, the ability to multitask, and the ability to be self motivated as well as the ability to work with others while promoting the product each and every day.

Although I was only a temp at this location, I learned the importance of working around dangerous machines and materials. I was in charge of maintaining crystal-growing machines. The growing process was a series of complicated tasks that required precise measurements and attention to detail. In my two months there, I was able to become proficient in most of these tasks.

As a PS I was in charge of moving product through a designated set of machines in an organized and efficient manner. I was cross-trained in multiple areas. I was trained in multiple computer programs related to my different areas and was able to multi-task between machines while maintaining a steady production rate on all machines.

As a shift lead my duties included watching over a small team of cashiers, monitor and boosting sales and providing exceptional customer service. I was also in charge of making sure the floor was fully stocked and organized to the company provided specifications. When needed I would backup the cashiers and answer the phones.