Danielle Thomas Email & Phone Number

Fort Mill, South Carolina, United States

Responsible for managing & maintaining quality assurance and compliance with the applicable regulatory requirements for all agencies claim filing processes. Responsible for managing reporting, key performance indicators, escalations, and departmental training.Responsible for updating & maintaining policies, procedures & checklist(s) for the Claims department.Completes all agency and client audits for the claims teamManages several team members that complete FNMA, FHLMC, FHA, USDA, VA and MI claims as well as Loss Analysis within the default space

Completing quality assurance reviews on all investor claims from initial filing to loss analysis. Working Daily Reports to ensure compliance is meet on all current inventory.Assigning losses to external and internal departments on loss impacts and advise ways to improve them.Work with vendor on problems that arise and coach them on improving their process.Created quality assurance checklists for claims being submitted for review.

Responsible for creating and maintaining policies, procedures, and tracking processes for monthly servicer requirements to meet each investor guidelines.Completed exam questionnaires and pulling loan level documents needed for state & investor exam audits.Created departmental policies and procedures to ensure accuracy and compliance within agency and investor guidelines.Responsible for scheduling, reviewing, and updating reports an all-audit fulfillment.Responsible for being a trusted advisor with management during audits.A representative for all internal & external auditors to ensure audits are preformed in accordance with regulatory compliance.

Fort Mill, South Carolina, United States

Reconciled financials for delinquent loans sold back to investor, third party, auction, or short sale to determine losses and any additional recoveries needed.Filed Supplemental Claims for Federal Housing Administration, United States Department of Agriculture Veterans Affairs and Federal National Mortgage Association.Sent line of business request to the business unit that obtained the loss in the review.Worked with line of business and accesses losses and assists in placing new procedures in place to minimize any future losses to the company.

Fort Mill, South Carolina, United States

Created quick reference guides and worksheets for staff to improve and eliminate risk to investors.Developed checklists and updated procedures that followed Federal Housing Administration and Veterans Affairs guidelines for claims for current staff and new hire staff.Trained staff on claims processes with class and side by side training.Completed several audits and account reconciliations on investor files to eliminate risk and determine if there are any additional funds needed to be collected or returned on the government portfolio.Preformed audits on Federal Housing Administration, Veterans Affairs, Federal National Mortgage Association, United States Department of Agriculture, loss mitigation claims and bankruptcy proof of claims.

Worked in the Loss Mitigation Department handling bankruptcy/litigation matters with Federal Housing Administration, Federal National Mortgage Association, Federal Home Loan Mortgage Corporation, Wells Owned and bank and private portfolios in short sale and deed in lieu reviews.Expedited the transaction process while ensuring that all documents were in proper form, in compliance, and meets credit policy requirements with Wells Fargo as well as all government regulations. Interfaced with agents, underwriters, negotiators, and bankruptcy team members in a manner that facilitated a positive experience to fulfill process requirements.Delegation of Authority with a Level-A for the FHA, Wells-Owned and Bank and Private Portfolio.Authority of financial decisions with estimated losses less or equal to $200,000.00 and determined the appropriate course of action be conducting investigative steps to fully identify the issues, researching information, terms and conditions while exercising sound judgment. Participated in mediation hearings.