Danielle Thomas Email & Phone Number

• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project.
• Ensure smooth transition to operations post go-live.
• Accountable for client education and management of expectations. Will identify and communicate issues that surface during the implementation process working to solve and coordinate resolution.
• Advocate, develop and execute continuous process improvement mythologies and tools.
• Maintains an excellent working knowledge of our product portfolio, operational capabilities and processes relating to, for example, benefit plan design, enrollment, billing, and claims administration.
• Manage the proposal process including task delegation, response editing and submission.

Bellevue, Washington, United States

• Manages a book of business, serves as the primary client liaison, and ensures the expectations of brokers and clients are exceeded.
• Serves as a strategic partner to clients and brokers to build a personalized healthcare strategy
• Meets with clients and presents wellness strategies, providing insights and advice to help clients improve their population’s overall health
• Manages a book of existing accounts, which includes: problem solving, renewal negotiations, preparation of benefit recommendations, client/broker presentations, client advocate to operations, vendor evaluations.
• Reviews utilization data to discover ways to control client costs and mitigate risk
• Onboard and implements new client groups

Greater Seattle Area

Greater Seattle Area

• Provides business generation leadership, motivation and direction to a team of staffing professionals.
• Leads customer retention and expansion strategy within the Strategic Accounts Division.
• Executes recruiting strategy including employer promotion in the marketplace, candidate management and interview process management.
• Conducts in-depth sourcing screens and assessments of potential candidates for level of interest, technical skills, qualifications, compensation in order to maintain pipeline of talent and surface candidates.
• Partners with recruiters and client to ensure a smooth experience for both parties.
• Develops and monitors ROI through metrics, scorecards and analytics and reports them on a regular basis.

Bellevue, Washington

• Responsible for assessing candidates through screening, interviewing, testing, and verifying information, and creating write-ups.
• Matched candidates with assignments as requested, facilitated client interviews, and debriefs and document feedback from both candidates and clients; Documented all contact with candidates and clients by promptly.
• Proactively marketed services to prospective clients, and built business from existing clients, through phone calls, email, LinkedIn and/or on-site presentations with hiring managers.
• Prepare candidate references, including; verification of education, past employment, and requesting criminal/credit background checks as needed.
• In collaboration with recruiting team, tracked and analyzed KPIs including weekly, quarterly and annual production goals; reviewed in weekly meetings.

• Ensured the store was on track to achieve financial targets through monitoring and improvement of measurable statistics that drove the business.
• Modeled and supervised the selling environment, providing consistent coaching on sales, product and clientelling in order to achieve the highest level of customer service and sales.
• Managed timecards, processed payroll, assisted employees with benefits and open enrollment, conducted new hire training and other HR functions as necessary.
• Guaranteed visual merchandising and maintenance standards were met at all times.
• Provided a high level of customer service through extensive product knowledge and product ownership.

Greater Seattle Area

A Vocational Rehabilitation Firm proudly serving injured workers since 1970.-Counseled injured workers to provide vocational rehabilitation services.-Interviewed and evaluated injured workers, and conferred with medical professional personnel to determine type and degree of handicap, eligibility for service and feasibility of vocational rehabilitation..