Danielle Thomas Email & Phone Number

• Lead and manage implementation of new business end-to-end after verbal award, maintaining communication throughout the course of the project. • Ensure smooth transition to operations post go-live. • Accountable for client education and management of expectations. Will identify and communicate issues that surface during the implementation process working to solve and coordinate resolution. • Advocate, develop and execute continuous process improvement mythologies and tools. • Maintains an excellent working knowledge of our product portfolio, operational capabilities and processes relating to, for example, benefit plan design, enrollment, billing, and claims administration.• Manage the proposal process including task delegation, response editing and submission. • Work closely with Sales Executives to manage deadlines, coordinating meetings for review and execution of RFP’s. • Peer review Proposal Specialist admin quote drafts, data entry into Salesforce, disruption report results and questionnaire responses. • Assist in tracking information in Salesforce. • Oversees and requests updates to the sale response data base from SMEs to ensure information is accurate/current. •Lead process improvement efforts to increase efficiency and customer satisfaction related to the proposal process.

Bellevue, Washington, United States

• Manages a book of business, serves as the primary client liaison, and ensures the expectations of brokers and clients are exceeded. • Serves as a strategic partner to clients and brokers to build a personalized healthcare strategy • Meets with clients and presents wellness strategies, providing insights and advice to help clients improve their population’s overall health • Manages a book of existing accounts, which includes: problem solving, renewal negotiations, preparation of benefit recommendations, client/broker presentations, client advocate to operations, vendor evaluations (including PBMs, excess loss carrier), evaluation of client's needs for other HMA product/service offerings, and assisting in determining proper benefits • Reviews utilization data to discover ways to control client costs and mitigate risk • Onboard and implements new client groups

Greater Seattle Area

Greater Seattle Area

• Provides business generation leadership, motivation and direction to a team of staffing professionals.• Leads customer retention and expansion strategy within the Strategic Accounts Division.• Executes recruiting strategy including employer promotion in the marketplace, candidate management and interview process management. • Conducts in-depth sourcing screens and assessments of potential candidates for level of interest, technical skills, qualifications, compensation in order to maintain pipeline of talent and surface candidates.• Partners with recruiters and client to ensure a smooth experience for both parties. • Develops and monitors ROI through metrics, scorecards and analytics and reports them on a regular basis. • Manages lead tracking and process flow development to discover and sustain leads, referrals and other potential prospects.

Bellevue, Washington

● Responsible for assessing candidates through screening, interviewing, testing, and verifying information, and creating write-ups.● Matched candidates with assignments as requested, facilitated client interviews, and debriefs and document feedback from both candidates and clients; Documented all contact with candidates and clients by promptly entering appropriate activity codes and comments into applicant tracking system.● Proactively marketed services to prospective clients, and built business from existing clients, through phone calls, email, LinkedIn and/or on-site presentations with hiring managers.● Prepare candidate references, including; verification of education, past employment, and requesting criminal/credit background checks as needed.● In collaboration with recruiting team, tracked and analyzed KPIs including weekly, quarterly and annual production goals; reviewed in weekly meetings.

● Ensured the store was on track to achieve financial targets through monitoring and improvement of measurable statistics that drove the business.● Modeled and supervised the selling environment, providing consistent coaching on sales, product and clientelling in order to achieve the highest level of customer service and sales.● Managed timecards, processed payroll, assisted employees with benefits and open enrollment, conducted new hire training and other HR functions as necessary. ● Guaranteed visual merchandising and maintenance standards were met at all times. ● Provided a high level of customer service through extensive product knowledge and product ownership.

Greater Seattle Area

A Vocational Rehabilitation Firm proudly serving injured workers since 1970.-Counseled injured workers to provide vocational rehabilitation services.-Interviewed and evaluated injured workers, and conferred with medical professional personnel to determine type and degree of handicap, eligibility for service and feasibility of vocational rehabilitation. -Accepted or recommended suitable candidates for further services.-Determined suitable job and training options consistent with the individual’s desires, aptitudes, and physical, mental and emotional limitations.