Danielle Thomas Email & Phone Number

New Jersey, United States

Bloomfield, New Jersey

• Develop strategies to creatively improve daily workflows and overall productivity of my team.
• Focus on team/department growth by establishing KPIs and coaching team members to exceed their yearly goals.
• Maintain a strong working knowledge of all new processes and policies, to consistently provide solutions for unique inquiries.

Bloomfield, New Jersey

• Ensured a smooth electronic transfer of data from order placement to invoice reconciliation.
• Trained customers on all necessary applications and maintained customer contact information.
• Earned promotion to Supervisor.

Wayne, New Jersey

• Managed a team of call center representatives by monitoring and tracking inbound calls.
• Completed calls that my representatives couldn't handle by providing a higher level of assistance.

Bloomfield, New Jersey

• Developed undergraduate students’ written and verbal communication skills.
• Educated students about ethical and social responsibilities of the media.
• Courses Taught: Mass Communication, Radio Production 2, Interpersonal Communication, Nonverbal Communication, Writing for Radio & TV

Glen Ridge, New Jersey

• Generated new business for store through increased teller sales by 50% and product knowledge.
• Trained employees in improved referral strategies, cash handling, and compliance with audit rules.
• Identified and recommended procedural improvements to create a successful sales & service team..

Irvington, New Jersey

• Exceeded sales goals and received quarterly bonuses; earned a promotion to Service Manager.
• Increased quality individual sales to help store remain at the top of the region every quarter.
• Performed services including document preparation, account servicing, and problem resolution.

• Surpassed individual referral goals; earned a promotion to Customer Sales & Service Rep.
• Executed prompt and efficient cash transactions for customers.

Washington D.C. Metro Area

• Assisted in writing proposals and making presentations with the goal of generating new sales.
• Provided technical assistance by generating radio public service announcement campaigns.

Bachelor Of Arts - Ba, Radio And Television

Master Of Arts (M.A.), Strategic Communication