Danielle Tobin Email & Phone Number

Newark, DE

Investigate, analyze, and process alerts in an effort to identify and determine signs of money laundering or terrorist financing in the case management system Mantas. Perform Quality Assurance of AML Retail alerts for Investigations or closure

Newark, DE

Intiated process improvements to reduce FCRA volumes. Reviewed accounts to mitigate fraud loss through various channels within AML processes such as Credit Balance Refunds and daily Fortent Alerts.

Newark, DE

Provided quality customer service and use sound judgment while conducting and resolving investigations for credit bureau dispute claims

Newark And Wilmington, DE

Provided quality customer service an use sound judgment while handling inbound calls, outbound calls, and reviewing accounts. Reviewed applications and/or internal account activity, credit bureau, and Lexis Nexis to determine appropriate actions necessary to reduce fraud losses.