Danielle Twitchen Email & Phone Number

Berkshire

As a Trade Account Manager I am in charge of building and maintaining long-term relationships with both existing and new customers. My goal here is to keep clients and accounts for as long as possible by providing them the best possible service. My main responsibilities include generating sales with my client accounts by advising them on the best deals and potentially upselling on any regular or one off orders they may have. This consist of creating unique competitive quotes, processing the orders, and making sure clients receive requested products and services in a timely fashion. This requires me to take charge of liaising with suppliers and customers and generally making sure all deliveries run smoothly. Once a week, I work solely on researching and sourcing potential customers then encouraging them to open trade accounts with us to bring repeat business in the future. I must complete all these tasks as well as stick to my individual targets and KPI’s which are reviewed on a monthly basis and changed accordingly in line with the companies targets.

Slough, United Kingdom

As a sales agent, I acted as the first point of contact for sales enquiries for life insurance across twobrands. I’m passionate and committed to providing our customers with first class experience bylistening, communication and sale skills. The management team and my colleagues often commenton how my selling techniques differ from others as I make genuine effort to build rapport with mycustomers. Because of this, I was trusted with coaching and training new starters to my team, helpingthem to develop they’re own sale style whilst abiding by our company’s strict compliance and non advisory regulations. This role taught me to objection handle, problem solve and always look tofind better/smarter ways of working. With listening to my own calls, it also helped me to look toalways improve my set of skills in the hope to exceed the strict individual and company targets.

Berkshire

Being a Customer Service Advisor meant I had to provide seamless customer service face to face,over the phone and email. I was expected to successfully up sell products, handle payments andrefunds. I also conducted daily fleet checks which included checking vehicles in and out. Runningdaily reports and general office administration duties. During this role, I developed my customerservices skills, time management and attention to detail.

Berkshire

My position here was supporting people with mental health illness. My time was divided upbetween one to one support in the community and shifts based in one of Comfort Care’s supportedhouses. As a support worker my daily responsibilities were to help people overcome difficulty, copewith many aspects of daily living, develop social skills, give advice and guidance, ensure clientsattended appointments, support with mail, monitor medication and end of month house finances.This role helped me further develop my interpersonal skills. It was key I had good relationships withthe patients, so they would trust me to help with their daily tasks.

Berkshire

My day to day duties included assisting with personal care, administering medication to the clients,light domestic work, socializing with the clients, shopping for clients, preparing meals, dementiacare, filling in communication sheets and ensuring that service users were safe and comfortable in their own homes. I was awarded carer of the month for the month of July 2013. This role taught meto be patient and respectful at all times.