Danielle Usher Email & Phone Number

Birkenhead, England, United Kingdom

St Asaph, Wales, United Kingdom

• Lead Trainer for the John Lewis campaign based in The Contact Company.
• Creating training material from scratch for new campaigns for their systems and also customer service skills, using branding guidelines ensuring consistency and seamlessness throughout, including launching a high.
• Project managing tasks within the training department and the wider business to successfully drive these projects to completion and ensure their continued performance
• Creating training material for Team Leaders and Operations Managers for their development on skills such as: giving and receiving feedback, coaching and managing/working with people with learning difficulties
• Running a monthly refresher and feedback quiz for clients to identify skill gaps and areas of improvement to be addressed in a variety of ways; creating visual aids, one to one coaching, briefs, further training
• Working alongside the client outsourcing departments to ensure all training, customer service, customer survey needs are fully considered when undertaking projects

· Investigating issues and providing information to Argos and Sainsbury’s customers · Consistently achieving high call quality scores and customer feedback · Floor-walking to help peers and new training groups with customer and system query · Communicating with internal, and external, departments across the whole of the UK to check stock for customers and.

· Providing energetic and professional customer care in various roles including waitress, chef, and manager · Implementing weekly and monthly incentive competitions for all staff around the restaurant · Being responsible for the daily cash intakes and closing down the restaurant at the end of the day · Running bi weekly meeting to ensure all staff were.