Danielle Usher Email & Phone Number

Peterborough, England, United Kingdom

Stamford, England, United Kingdom

Oakham, England, United Kingdom

● Responsible for all operational areas of the store focusing on fresh food and understanding the customer needs through trading. ● Leading the store ensuring routines, processes, sales, standards, coverage and change are all well managed.● Maximise sales, impact and presentation in the store whilst ensuring everything is safe & compliant. ● Tracking wages, complying with budgets including consumables and hitting sales revenues.● Run the store frequently ensuring customers… Show more ● Responsible for all operational areas of the store focusing on fresh food and understanding the customer needs through trading. ● Leading the store ensuring routines, processes, sales, standards, coverage and change are all well managed.● Maximise sales, impact and presentation in the store whilst ensuring everything is safe & compliant. ● Tracking wages, complying with budgets including consumables and hitting sales revenues.● Run the store frequently ensuring customers receive the easiest shopping experience in Oakham. ● Growing and recruiting a team by spotting talent, providing feedback and support whilst developing my own skills and experience. Responsible for managing a team of 20+ colleagues. ● Heavy involvement and including colleagues in community projects.● Working in a fast-paced retail environment where no day is the same. Show less

Leicester, England, United Kingdom

● Exploiting the opportunity to upsell and exceeded target, achieving 120% of target consistently over 18 months.● Organisation of day-to-day tasks ensuring use of time is effective and tasks prioritised accordingly.● Advising clients - Inform and consult on vehicle servicing, upselling and keeping customers updated during their entire experience.● Maintaining financial budgeting and pricing.● Literate IT user – All platforms of Microsoft Office. Experienced user of Kerridge… Show more ● Exploiting the opportunity to upsell and exceeded target, achieving 120% of target consistently over 18 months.● Organisation of day-to-day tasks ensuring use of time is effective and tasks prioritised accordingly.● Advising clients - Inform and consult on vehicle servicing, upselling and keeping customers updated during their entire experience.● Maintaining financial budgeting and pricing.● Literate IT user – All platforms of Microsoft Office. Experienced user of Kerridge (CDK).● Outstanding customer service skills with the ability to handle conflicting demands.● Proactively seeks customer feedback to develop as an individual and to help meet organisations expectations.● Achieved above nation average on personal customer satisfaction. Show less

Oakham

● Managing and maintaining the efficient running of a busy and popular pub and restaurant with turnover in excess of £70K per month.● Implementing staff incentive programmes to drive sales in order to reach targets and forecasts.● Oversee the accurate recording of administrative tasks - online system.● Lead and motivate a team of around 20-25 people to ensure service is smooth and customers are the main priority.● Coach staff through personal development… Show more ● Managing and maintaining the efficient running of a busy and popular pub and restaurant with turnover in excess of £70K per month.● Implementing staff incentive programmes to drive sales in order to reach targets and forecasts.● Oversee the accurate recording of administrative tasks - online system.● Lead and motivate a team of around 20-25 people to ensure service is smooth and customers are the main priority.● Coach staff through personal development programmes.● Responsible for managing the accounts and budgets including invoice processing.● Accountability for stock and inventory management including regular stocktakes.● Ensure compliance of environmental health and safety requirements are not only met but also adhered to, including the latest guideline around allergens.● Passionate about building and developing excellent client relationships and customer service by creating a friendly and welcoming atmosphere. Show less

Btec, Public Services, Triple Distinction

Gcse