Danielle Washington Email & Phone Number

United States

Chat Support Specialist2023-Present● Participated in ongoing training sessions to stay current on industry trends, product updates, and best practices for live chat support.● Escalated complex issues to the appropriate department for further assistance.● Guided customers through website navigation or troubleshooting processes as needed.● Handled multiple chat conversations simultaneously while maintaining high-quality customer service standards.● Utilized excellent… Show more Chat Support Specialist2023-Present● Participated in ongoing training sessions to stay current on industry trends, product updates, and best practices for live chat support.● Escalated complex issues to the appropriate department for further assistance.● Guided customers through website navigation or troubleshooting processes as needed.● Handled multiple chat conversations simultaneously while maintaining high-quality customer service standards.● Utilized excellent communication skills to build rapport with customers while addressing their needs quickly andefficiently.● Monitored live chat performance metrics regularly to identify areas for improvement or personal developmentopportunities.● Maintained up-to-date knowledge of company policies, procedures, and promotions.● Assisted customers with inquiries and provided accurate information on products and services.● Described different products and services to customers in detail with current information.● Adapted communication style based on individual customer preferences, ensuring satisfaction throughout eachinteraction.● Worked closely with other departments such as billing or technical support to resolve customer concerns seamlessly.● Helped customers complete purchases and track order deliveries Show less

Hybrid- Rockville

• Managing department calendars and/or county executive/directors schedules• Renew applications and process• Managing the organization’s correspondences and communication systems, including reviewing, tracking and/or drafting executive level correspondence• Preparing official documents such as reports, legislation, regulations, contracts, legal documents, and memoranda using Microsoft Office and other software• Handling inquiries and incoming work requests; Considerable… Show more • Managing department calendars and/or county executive/directors schedules• Renew applications and process• Managing the organization’s correspondences and communication systems, including reviewing, tracking and/or drafting executive level correspondence• Preparing official documents such as reports, legislation, regulations, contracts, legal documents, and memoranda using Microsoft Office and other software• Handling inquiries and incoming work requests; Considerable experience is required, including advanced experience with Microsoft Office Suite - Word, Excel, Outlook, and PowerPoint• Updating and maintaining county databases, compiling data for financial, statistical, operational or other reports; monitoring and recording expenditures and maintaining fiscal records• Reviewing files and department records to answer requests for information• Process checks and online payments• Process Notation of Violations and Citations Show less

Remote

• Prepare and review loan documents for completeness, accuracy, and compliance to assist individual borrowers with business loans• Perform clerical functions, which include answering inquiries promptly, handling sensitive information securely and professionally and dealing with controversial issues tactfully.• Present information clearly and professionally, produce well written grammatically correct, error free materials, and contact colleagues or external customers regarding inquiries