Danielle Weeks Email & Phone Number

Detroit, Michigan

• Responsible for supporting Human Resources
• Utilize excellent telephone communication skills, including strong listening and comprehensive skills
• Manage human resource policies and procedures that cover multiple functional areas
• Assist employees, managers, and third party vendors with benefit and payroll inquires via email and telephone
• Enter all incoming inquiries by utilizing the case management system Siebel
• Facilitate New Hire Orientations; collecting and verifying I9 and citizenship documentation for new hires

Chicago, Illinois

• Responsible for supporting Uber Partners and Riders
• Deliver high-quality service across multiple support platforms (email, chat, phone)
• Advocate for riders and drivers while answering any questions and concerns
• Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences
• Implement moral amongst fellow colleagues
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again

Sterling Heights, Michigan

• Responsible for supporting Comcast residential service in efforts to retain our existing customer who have requested to disconnect service
• Empathize with customers by assisting them to resolve outstanding issues and renegotiate the terms of their agreement
• Retain existing customer base by using active listening, empathy, and assuming ownership of customer issue through resolution to prevent voluntary disconnects caused by moving, transfer of service, price/value.
• Minimize churn by strategically offering product bundles and price points that meet the customers budget needs and business applications to expand their product mix
• Meeting all budget retention goals for all product lines
• Promoting and selling Comcast products and services that are both current and emerging

Greater Detroit Area

• Served members by providing product and service information; resolving product and service problems
• Identify Individual Practice Association (IPA) Networks
• Assign Primary Care Physicians (PCP) to required members
• Answer questions regarding Healthcare Reform (Affordable Care Act) for prospective members
• Review, investigate, and answer any questions regarding insurance claims
• Educate member’s on benefits included in their insurance policy

Dearborn, MI

• Maintained customer service levels according to company standards exceeded performance expectation
• Worked directly with Ford dealerships to ensure processes and programs were being utilized to full potential
• Assisted with customer incentive programs; accurately and efficiently responded to dealers inquiries
• Utilized Intellitrac, FMC360, FMCDealer, and Host on Demand Client to respond to internal and external dealer inquiries within Ford
• Understood, adhered to, and supported, all Percepta and Client – Quality Systems and initiatives

Chicago

• Consistently achieved placement budgets
• Assisted principal in meeting established goals such as increasing enrollment numbers, maintaining compliance according to company and state standards, and effectively communicating goals and changes by written.
• Conducted introductory meetings with students and parents to introduce the culture of the school
• Developed strong relationships among parents, students, and educational staff for the achievement of educational goals
• Maintained 95% of student placement each year
• Managed student placement for over 400 students; ensuring registration requirements were met