Danielle Weeks Email & Phone Number

Detroit, Michigan

Responsible for supporting Human Resources•Utilize excellent telephone communication skills, including strong listening and comprehensive skills•Manage human resource policies and procedures that cover multiple functional areas•Assist employees, managers, and third party vendors with benefit and payroll inquires via email and telephone•Enter all incoming inquiries by utilizing the case management system Siebel•Facilitate New Hire Orientations; collecting and verifying I9 and citizenship documentation for new hires•Enter I9 and citizenship documents into RedCarpet in a timely manner •Utilize RedCarpet, Oracle PeopleSoft, Siebel, GPLD, SKYPE, Outlook

Chicago, Illinois

Responsible for supporting Uber Partners and Riders•Deliver high-quality service across multiple support platforms (email, chat, phone)•Advocate for riders and drivers while answering any questions and concerns•Show empathy to frustrated riders and drivers while solving problems and addressing unsatisfactory experiences•Implement moral amongst fellow colleagues•Build loyalty among new users and get our early adopters to fall in love with Uber all over again•Triage issues and escalate them when necessary

Sterling Heights, Michigan

Responsible for supporting Comcast residential service in efforts to retain our existing customer who have requested to disconnect service● Empathize with customers by assisting them to resolve outstanding issues and renegotiate the terms of their agreement● Retain existing customer base by using active listening, empathy, and assuming ownership of customer issue through resolution to prevent voluntary disconnects caused by moving, transfer of service, price/value concerns, technical issues, and change of ownership● Minimize churn by strategically offering product bundles and price points that meet the customers budget needs and business applications to expand their product mix● Meeting all budget retention goals for all product lines● Promoting and selling Comcast products and services that are both current and emerging● Ensuring customers receive the best value for their money

Greater Detroit Area

Served members by providing product and service information; resolving product and service problems• Identify Individual Practice Association (IPA) Networks• Assign Primary Care Physicians (PCP) to required members• Answer questions regarding Healthcare Reform (Affordable Care Act) for prospective members• Review, investigate, and answer any questions regarding insurance claims• Educate member’s on benefits included in their insurance policy• Communicate with Marketing, Providers, Receivables and Disbursements in the resolution of problem situations impacting membership activities as it relates to group payment discrepancies and or billing discrepancies• Educate prospective member’s regarding Health Care Reform changes

Dearborn, Mi

Maintained customer service levels according to company standards exceeded performance expectation• Worked directly with Ford dealerships to ensure processes and programs were being utilized to full potential• Assisted with customer incentive programs; accurately and efficiently responded to dealers inquiries• Utilized Intellitrac, FMC360, FMCDealer, and Host on Demand Client to respond to internal and external dealer inquiries within Ford• Understood, adhered to, and supported, all Percepta and Client – Quality Systems and initiatives

Chicago

Consistently achieved placement budgets• Assisted principal in meeting established goals such as increasing enrollment numbers, maintaining compliance according to company and state standards, and effectively communicating goals and changes by written communication• Conducted introductory meetings with students and parents to introduce the culture of the school• Developed strong relationships among parents, students, and educational staff for the achievement of educational goals • Maintained 95% of student placement each year • Managed student placement for over 400 students; ensuring registration requirements were met• Partnered with community partnerships to ensure student placement• Developed written communication for students, parents, staff and corporate office