Danielle Witmer Email & Phone Number

Remote

•Utilize Salesforce to efficiently manage client interactions, resolve support tickets, and maintain accurate records Escalate tickets to development team resulting in faster resolution of issues•Identify and upsell product integrations to make based on client’s needs•Communicate in a professional manner while following HIPAA laws to ensure confidentiality and integrity•Provide remote training to client’s and end users•Collaborate with clients to optimize application builds… Show more •Utilize Salesforce to efficiently manage client interactions, resolve support tickets, and maintain accurate records Escalate tickets to development team resulting in faster resolution of issues•Identify and upsell product integrations to make based on client’s needs•Communicate in a professional manner while following HIPAA laws to ensure confidentiality and integrity•Provide remote training to client’s and end users•Collaborate with clients to optimize application builds (membership, sales packages) and system configuration Show less

Boynton Beach, Florida, United States

• Delivered exceptional technical support to veterinary staff by promptly addressing issues to ensure end-user satisfaction • Consistently met service sales and revenue goals and increased profits up to $70,000 monthly• Organized and attended international and domestic trade shows; VMX, WVC, IVECCS, ACVIM to generate sales leads, and follow up with customers to close sales • Attended high-impact sales meetings and collaborated with distributors to procure products at competitive… Show more • Delivered exceptional technical support to veterinary staff by promptly addressing issues to ensure end-user satisfaction • Consistently met service sales and revenue goals and increased profits up to $70,000 monthly• Organized and attended international and domestic trade shows; VMX, WVC, IVECCS, ACVIM to generate sales leads, and follow up with customers to close sales • Attended high-impact sales meetings and collaborated with distributors to procure products at competitive prices• Established key partnerships with veterinary clinics and distributors and provided training on multi-parameter monitors, infusion pumps, ventilators, and defibrillators• Built, implemented, and maintained knowledge database for multi-parameter monitors, infusion/syringe pumps, defibrillators, and ventilators • Provided virtual and in house trainings on multi-parameter monitors, infusion pumps, ventilators, and defibrillators• Developed reference guides and manuals for medical equipment• Accurately recorded and maintained cases in Hubspot with high-statistical accuracy Show less

Palm Beach, Florida, United States

• Assisted veterinarians in surgery and procedures by providing high-quality patient care• Educated pet owners on zoonotic diseases and effective care plans• Gathered specimens and conducted laboratory procedures by utilizing in-house IDEXX and Abaxis laboratory equipment• Venipuncture, IV Catheter placement, followed and delivered treatment protocols• Collected and recorded patient case histories; maintained medical records for patients

St Louis, Missouri, United States

• Visited pet stores in Palm Beach and Broward Counties to assist pet owners and provide educationon nutrition, dietary needs, portions, and provide individualized recommendations• Marketed the benefits of Purina dog and cat foods and provided educational materials• Organized food displays and communicated with management on inventory levels• Promotional sales for Purina diets

Lancaster, Pennsylvania, United States

• Collaborated with a team of veterinarians and veterinary technicians to provide care for hospitalized pets, educated pet owners regarding zoonotic diseases, healthcare, and nutrition• Assisted veterinarians with handling and restraining pets in exam rooms, assisted in surgical procedures and post-op care• Provided care and support for small animals, pocket pets, exotic birds and raptors• Administered medications to patients prescribed by veterinarians • Gathered medical… Show more • Collaborated with a team of veterinarians and veterinary technicians to provide care for hospitalized pets, educated pet owners regarding zoonotic diseases, healthcare, and nutrition• Assisted veterinarians with handling and restraining pets in exam rooms, assisted in surgical procedures and post-op care• Provided care and support for small animals, pocket pets, exotic birds and raptors• Administered medications to patients prescribed by veterinarians • Gathered medical records and history from pet owners, delivered empathetic care to patients throughout treatment, intake, and discharge• Procurement of all medications, veterinary, and hospital supplies• Maintained and sterilized gowns and surgical packs•Prepared necessary documents with clarity for transporting specimens to lab, performed routine lab diagnostics including cytology's, urinalysis, fecal testing, and routine blood testing Show less