As an HR Generalist, my primary focus is recruitment and operational support, with exposure to HR Services, data analytics, employee engagement and wellness, and special projects. I’m energized by collaboration, stakeholder interaction and making an impact on the employee experience. Recruitment – Canada All● Primary recruiting point of contact for Canadian Business Unit (~1000 employees); developing and maintaining relationships with Calgary, field, and global partners and stakeholders.● Manage full-cycle recruiting process from job posting through to onboarding for internal, external, experienced, internship and temporary candidates.● Emphasize diversity and inclusion throughout hiring process.HR Business Partner - Surmont Operations● Partner with CPF1 and CPF2 organizations to provide support to operators, shift supervisors, and superintendents.● Regular travel to the field to foster relationships, provide guidance on personnel inquiries, support org changes, education and training presentations.● Support and training for shift supervisors and superintendentsHR Services - Canada All● Provide internal administrative support; invoice and vendor management, website edits, employee letters, webform, organizational changes.● Experience with coordination and administration of training material in learning management system for all Canadian business unit employees and contractors; Success Factors software● Administered drug and alcohol program, ensuring full compliance across all Canadian business units.● Demonstrated excellence with SAP reporting; employee data, vendor processingEmployee Engagement and Special Projects● Coordinate and facilitate monthly engagement sessions with employees and company president.● Selected member of employee engagement network; working toward strengthening culture after downturn; led governance strategy for network.● Participated in creating and roll-out of wellness strategy for large Shutdown project.

-Worked with Director of Real Estate Services and Business Units on all lease transactions; procuring new space, new builds, renewals, expansions, subleases, and terminations.-Supported residential lease program for company Ex-Pats.-Managed lease files for all CPC leased and owned offices in Canada; invoice and track payments, coordinated lease rebates, landlord coordination and communication, ensured compliance with lease obligations, and identified cost-saving opportunities on an ongoing basis.-Oversaw/approved monthly field office payments.-Partnered with the various teams within CPC to manage and divest surplus properties.-Managed business taxes for the Calgary office.-Supported CPC Property Tax function.-Managed and promoted the Real Estate & Facilities Services Network of Excellence on a local and global level, fostering collaboration and communication of lessons learned, best practices, and milestones.

-Worked directly with Director of Space Planning and Design, Move Coordinator, and Designer to manage the needs of employees using workstations and meeting rooms spanning over 14 office floors in Calgary, and over 6 other offices across Alberta.-Managed large office moves within the Calgary office and in the field, coordinating the personnel from several teams, including IT and third party vendors.-Handled change-management initiatives circulating around the re-design of the office environment.-Led the initiative around educating 1500 + employees about the utilization of over 80,000 square feet of new conference and learning space, technology, and meeting rooms.

- Earned the Difference Maker award by directly supporting major projects; support included creating AFEs, Purchase Requisitions, and coordinating payment of Purchase Orders- Local expert for Requisition and Purchase Order for the Real Estate & Facilities Services team- Provided technical assistance to team with SAP, Microsoft programs, and Capital Manager- Coordinated payment for real estate activity including field office expenses and building leases- Reviewed invoices and monitor budgets- Vendor contract management- Oversaw monthly team building events and budget- Managed team website

Reception responsibilities included:-Earned a Teamwork and Sustainability award for introducing the use of SharePoint for the Reception team, creating an efficient and paperless work environment with consistent and fluid communication and automated processes.-Answering and directing 300+ phone calls and visitors each week-Managing the company access card system; producing access cards, coordinating appropriate security accesses, and providing regular and ad-hoc audit reports-Coordinating signage on cubicles for transferring, new, and resigning employees on a regular basis-Managing the company Pool Vehicle program, ensuring vehicles were responsibly lent and maintainedAdministrative Assistant responsibilities included:-Processing all Real Estate & Facilities Services invoices in SAP, following up with vendors, and ensuring compliance and accuracy for all payments.-Provide SAP, PowerPoint, and Outlook troubleshooting assistance to all team members.-Organizing team-building events and ad-hoc meetings.-Coordinate travel and expenses for contractors.-Miscellaneous administrative tasks as required.

Sales Support Lead:-One of the youngest Sales Support Leads at ATB Financial-Supported Senior Sales Leaders in managing teams of 10-15 Retail Financial Sales Agents.-Recorded daily sales statistics from SAP.-Distributed workflow to Sales Agents.-Planned and led team building and motivational campaign activities.-Handled escalated calls from customers.-Managed teams in absence of Senior Sales Leaders, in one instance for up to 6 weeks.-Led bi-weekly coaching and review meetings with Sales Agents.-Coordinated employee schedules.-Followed through with performance management and disciplinary action, when necessary.-Created and maintained a weekly communication board to promote targets, campaign information, and leaderboard statistics.Outbound Sales Associate (prior):-Top performer for MasterCard, upsells, and mortgage renewal campaigns.-Earned several teamwork and participation awards.-Determined clients' financial needs through investigation of financial portfolio and telephone conversation.-Promoted specific financial services for varying regional campaigns.-Applied extensive knowledge in personal credit, investments, and banking services.-Met and exceeded sales quotas.-Upsold promotional products and worked with customers to diversify their financial portfolio.-Assisted company with incoming client inquiries and concerns during system change-over to SAP in September 2011. Demonstrated ability to adjust to fast-paced work environment, adapting to new changes and challenges that arose during system complications.

-Assisted students with physical and learning disabilities in the classroom and exam setting, by reading, taking notes, and exam scribing.-Attended learning workshops to develop skills and understanding in leadership, population diversity, and sensitivity to disabilities.-Earned Educational Assistant Certification.