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Danielle Zisa Email & Phone Number

Head of Client Services // Director of Patient and Client Services // Senior Director // Director – Patient and Client Services and Account Management at GeneDx

Location: New York City Metropolitan Area, United States 6 work roles 3 schools

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✓ Verified August 2026 3 data sources Profile completeness 86%

Current company

GeneDx

Role

Head of Client Services // Director of Patient and Client Services // Senior Director // Director – Patient and Client Services and Account Management

Location

New York City Metropolitan Area, United States

Company size

478 employees

Who is Danielle Zisa? Overview

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Quick answer

Danielle Zisa is listed as Head of Client Services // Director of Patient and Client Services // Senior Director // Director – Patient and Client Services and Account Management at GeneDx, a with 478 employees, based in New York City Metropolitan Area, United States. AeroLeads shows a matched LinkedIn profile for Danielle Zisa.

Danielle Zisa previously worked as Head of Customer Service at Genedx and Director Of Client Services at Sema4. Danielle Zisa holds Associate Of Arts And Sciences - Aas, Emergency Room/Trauma Nursing from Rutgers Robert Wood Johnson Medical School.

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GeneDx

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Profile bio

About Danielle Zisa

I am Danielle R Zisa, an accomplished professional with a distinguished track record in client services and call center operations. Renowned for my ability to cultivate positive customer experiences while driving business growth, I am adept at implementing innovative strategies to enhance efficiency and surpass performance targets.My leadership skills shine through in my capacity to inspire and motivate teams to deliver exceptional service, fostering a culture of excellence within the organization. Furthermore, my robust analytical capabilities enable me to identify areas for improvement and implement effective solutions to optimize operations.With a focus on managing client relationships, resolving complex issues, and facilitating seamless communication across all levels, I consistently ensure the highest standards of service delivery. I approach challenges with a proactive mindset, committed to surpassing expectations and leveraging technology and data-driven insights to drive continuous improvement and business expansion.Thank you for considering my candidacy. I am eager to bring my wealth of experience and skills to a dynamic team committed to excellence.Sincerely,Danielle R Zisa

Current workplace

Danielle Zisa's current company

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Genedx

Head of Client Services // Director of Patient and Client Services // Senior Director // Director – Patient and Client Services and Account Management

gaithersburg, maryland, united states

Website

genedx.com

Employees

478

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Company profile

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6 roles

Danielle Zisa work experience

A career timeline built from the work history available for this profile.

Head Of Customer Service

Current

Genedx

Stamford, Ct

🌟 Orchestrated cross-functional teams in Triage, Customer Service, and Billing to optimize internal reporting and enhance customer service efficiency by refining test turnaround times and ensuring data entry accuracy.🚀 Pioneered the transition to an onshore billing system, leading the establishment of a client-centric billing team through meticulous planning and execution, resulting in a significant 25% decrease in customer inquiries.💼 Fostered a culture of excellence within a 30-member team, harnessing the leadership of client service managers and supervisors to foster collaboration and consistently surpass operational objectives.📊 Introduced a data-centric approach to goal-setting, yielding an impressive 85% enhancement in team productivity achieved through meticulous analysis and tailored performance benchmarks.

Nov 2022 - Present

Director Of Client Services

Sema4

Stamford, Connecticut, United States

🚀 Catalyzed market share growth and unlocked new business avenues by developing and refining client service engagement strategies, setting a new standard for operational excellence.🔧 Transformed a struggling department within eight months, leading a multifaceted support team to achieve remarkable testing volume increases of 42%, 51%, & 87% across three product lines, showcasing unparalleled leadership and strategic insight.🔄 Reimagined the customer service model by applying Kaizen and Six Sigma methodologies, boosting productivity and morale in the client service domain and demonstrating a commitment to continuous improvement and quality.🌟 Elevated client satisfaction ratings from 7 to 9 for promoters and 4 to 7 for passives in just one year by pioneering the integration of two dedicated laboratory teams focused on quality control and logistics, ensuring execution and operational efficiency.

Apr 2019 - Feb 2023

Director Of Client & Patient Services

Reprogenetics, Llc (Preimplantation Genetic Diagnosis)

Livingston, New Jersey, United States

👨‍💼 As the Director of Client Operations and Client/Patient Services, I led a large support team comprising Case Managers and Account Managers. Our laboratory primarily served the OB/GYN field, alongside Endocrinologists, Reproductive Specialists, REIs, and Embryologists.🌟 In my capacity as the Director of Sales for the East Coast Region, I collaborated closely with established providers and their practices. My primary goal was to boost revenue by educating clients, alongside our MSL and Genetics teams, on new technologies, breakthroughs, and innovative methods. This approach fostered synergy and transparency, enabling our clients to exclusively utilize our services.

Aug 2013 - Mar 2019

Nursing Supervisor

Hackensack Meridian Health

Hackensack, New Jersey, United States

Jan 2003 - May 2013

Nursing Manager

Gastroenterology Associates

Hackensack, New Jersey, United States

Jul 2003 - Dec 2005

Senior Director Of Operations & Strategy

Nhi

Manhattan, New York, United States

May 1996 - Dec 1999

Team & coworkers

Colleagues at GeneDx

Other employees you can reach at genedx.com. View company contacts for 478 employees →

DB

Daniela Blumstein Colleague at GenedxMadison, Wisconsin, United States View → SC

Sekou C. Colleague at GenedxNorwalk, Connecticut, United States View → BA

Bethlehem Admasu Colleague at GenedxSilver Spring, Maryland, United States View → ER

Emily Rowe Colleague at GenedxBaltimore City County, Maryland, United States View → LD

Laura Dumas Colleague at GenedxShepherd, Montana, United States View → YS

Yangsoon Shin Colleague at GenedxOrange, Connecticut, United States View → AM

Adrienne Mccelvey Colleague at GenedxGermantown, Maryland, United States View → DR

Devin Robertson,Bba, Pmp Colleague at GenedxRosedale, Maryland, United States View → MM

Megan Marshall Colleague at GenedxUnited States View → SC

Samantha Conzelman Colleague at GenedxBoothbay Harbor, Maine, United States View →

3 education records

Danielle Zisa education

Activities and Societies: Alpha Pi

FAQ

Frequently asked questions about Danielle Zisa

Quick answers generated from the profile data available on this page.

What company does Danielle Zisa work for?

Danielle Zisa works for GeneDx.

What is Danielle Zisa's role at GeneDx?

Danielle Zisa is listed as Head of Client Services // Director of Patient and Client Services // Senior Director // Director – Patient and Client Services and Account Management at GeneDx.

Where is Danielle Zisa based?

Danielle Zisa is based in New York City Metropolitan Area, United States while working with GeneDx.

What companies has Danielle Zisa worked for?

Danielle Zisa has worked for Genedx, Sema4, Reprogenetics, Llc (Preimplantation Genetic Diagnosis), Hackensack Meridian Health, and Gastroenterology Associates.

Who are Danielle Zisa's colleagues at GeneDx?

Danielle Zisa's colleagues at GeneDx include Daniela Blumstein, Sekou C., Bethlehem Admasu, Emily Rowe, and Laura Dumas.

How can I contact Danielle Zisa?

You can use AeroLeads to view verified contact signals for Danielle Zisa at GeneDx, including work email, phone, and LinkedIn data when available.

What schools did Danielle Zisa attend?

Danielle Zisa holds Associate Of Arts And Sciences - Aas, Emergency Room/Trauma Nursing from Rutgers Robert Wood Johnson Medical School.

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