- Assist with the production, development and promotion of statistical and information services. - Present results to internal and external stakeholders.- Act as a point of reference on statistical and analytical techniques and methods, providing specialist advice and guidance.- Assist the organisation to make high quality decisions through the timely and accessible provision of data and analysis from a variety of sources.- Submit data returns to external bodies to support compliance with contract requirements, regulators and others. - Support and challenge the organisation in the collection and management of its data.- Assist other teams within the BI department with data issues relating to their roles on both regular and adhoc basis.- Lead on the collection, analysis, production and presentation of internal and external, reports, external initiatives and the wider organisational performance.- Provide specialist advice and guidance. - Manage, develop and maintain internal databases.

- Build and maintain positive and constructive relationships with internal and external stakeholders.- Understand the needs of stakeholders and the business to ensure services are developed and delivered to meet evolving requirements. - Establish and articulate business requirements for new services or changes to existing services.- Assist subject matter experts in both the development and implementation of technology and roadmaps across the business to ensure positive outcomes. - Utilising insight to develop strategies, business plans and solutions and deliver them to help meet business needs and meet objectives.- Act as a work-stream lead and work closely with bid writers, understanding requirements and assisting with mobilisation of contracts. - Manage expectations of stakeholders and negotiate suitable Service Level Agreements, whilst remaining aware of corporate priorities affecting Digital and Technology services.- Assist in influencing, persuading, and negotiating with senior leaders and other stakeholders whilst demonstrating professional management skills.- Mediate in cases where there are conflicting or competing requirements for services from varying business units.- Make sure service reports are regularly produced for customer services that breach SLA targets - highlight, investigate and take action to prevent reoccurrence. - Assist with the production, maintenance of an accurate service portfolio, service catalogue, application portfolio and maintain procedure documentation. - Carry out and evaluate regular service performance reviews and customer service satisfaction surveys ensuring improvement initiatives are identified and acted on.- Manage customer complaints – recording, management, escalation, and resolution.

- Work closely with stakeholders to gather, understand, and finalise business requirements for projects.- Identify challenges and provide recommendations and advice.- Recognise trends and behaviours to assist in solving complex problems and finding solutions.- Identify impact of potential change within the business and come up with sound recommendations and alternatives.- Use business and Microsoft software to collate, investigate and interpret the data and create reports accordingly.- Utilise data to carry out involved analysis to provide accurate information enabling sound business decisions.- Work to ensure completion by deadlines and targets using Jira and agile training.- Work alongside data engineers to design, develop and help implement dashboards and prototypes using both Excel and PowerBI.- Identify threats and carry out risk assessments.- Liaise with management and directors to ensure the smooth running of contracts and work towards implementing necessary changes. - Carry out testing of new logic behind dashboards and data lakes to help improve user friendliness of tools and feedback to business.- Build partnerships and maintain strong relationships with senior managers and their teams.- Use Visio to create and circulate clear and detailed processes, updating when needed.- Work closely with data engineers and software teams to created detailed specifications for business applications.- Put forward ideas and changes and present cases to the business with advice and guidance to support my notions.- Ability to use various internal and external software including Excel, CMS, QlikView, SQL and Provider Enterprise.- Carry out analysis to further improve the financial gain of the company.- Host and lead both face to face and Teams meetings.- Share best practice with my team and the business.

- Use in house software to carry out checks on data lists provided through company dashboards.- Carry out validations on dashboard tasks.- Utilise data and carry out complex analysis tasks at the request of management and ensure completion by deadlines to provide accurate information enabling sound business decisions.- Design dashboards to be used by the business.- Responsible for receiving and managing data requests from stakeholders and departmental managers, setting realistic SLA’s, and completing these to a high standard by cut off dates.- Liaise with various departments including Infrastructure, stakeholders, and senior management.- Share best practice with my team and other departments.

- Oversee the running of the Call Centre Support Team daily.- Ensure that the team understand what they are doing daily by explaining the job and getting confirmation of understanding of the job from them.- Delegating work to the team.- Ensuring all targets are being hit by my team daily.- Liaising with my team, managers, and senior members of staff in a professional manner.- Keeping record of daily/weekly/monthly statistics for a variety of different jobs and exercises.- Compiling spread sheets for our Job Tracking Exercises.- Writing reports and compiling figures for the Tracking Exercises I complete.- Working quickly and methodically to ensure I hit targets that I am given on a day-to-day basis.- Training staff on various areas including, adding jobs and Provider Direct.- Adding jobs onto PE and updating the Employment Consultants of findings.- Liaising and building up a close rapport with other SEETEC centres across the UK.- Working closely with the Job Centre and the Department of Work and Pensions.- Using the highest level of data protection in all aspects of my work.- Carrying out inductions for new members of staff, including fire escape plans, informing them of first aiders and fire marshals, liaising with HR and support to get new staff member set up on our system and training them on appropriate programmes such as Provider Enterprise.- Using the highest level of data protection in all aspects of my work.

An important role in filing and preparing cases sent to the Crown Prosecution Services throughout Essex, including Southend, Basildon, and Grays.My duties include:- Dealing with a variety of cases all of which require the highest requirement of data protection.- Being very methodical when arranging and organising data for cases- Working to meet very tight deadlines and dealing with a very high workload.- Filing and preparing remand files – this process must be done precisely.- Booking in files – making sure the correct information is on the files.- Using our switchboard to take calls from a variety of people such as the public, police officers, court staff, lawyers, and insurance companies.- Liaise with other members from the Criminal Justice Unit and have built up a rapport with staff in different areas such as Child Protection and Social Services. - Day to day duties such as: filing, photocopying, scanning, emails, telephone calls