Danielle A. Email & Phone Number

Facilitate tax data and document management for preparation of basic tax return filings and deliverablesAnalyze and process the tax and financial data received using proprietary tax technologyPartner and contribute to multi-processes to deliver a completed work products to client workParticipate and contribute to training and professional developmentPlan, execute, and manage events and social gatherings for virtual interactions for the department and Business Resource Groups (Diversity and Inclusion)

Florida, United States

Wedding Officiant, Event Planner, Educational Programming, Entertainment

Show celebrating and discussing Star Trek!

Florida

I co-host three podcast shows: Trek 360, Trek After, and Doctor Who Audiophiles!

Customer Service Coordinator and Consultant Process and Up-Sold Vacation packages and event ticketsProblem Solved and assisted guest in itinerary issuesTest and Train new proceduresLiaison between Sales Team and FulfillmentEducated consumer on travel and event products Assisted customers in App Technology sign on for multiple outletsAssisted in creating streamline operations to simplify business practicesConsulted and expanded Guest Service practice and procedures

Orlando, Florida Area

Office Manager for Orlando and St Petersburg offices (1200+ people)Create, schedule, organized, and manage events for month company functions and eventsCreate reports for budget, inventories and ordering for Orlando and St Petersburg, and Vice President of Technical Call CenterSchedule vendors and approve invoices for buildingMaintain VP’s calendar and appointments.Create, schedule, and organized events for morale and company functionsCommunication bridge to departments in buildings and other centers in throughout the USCreate reports to assist in VP needs fro finance, Focus Groups, feedback, and inventoriesFacilitates communication with team members and other appropriate parties to ensure commitments, procedure, and protocol are met.Manage complex and ever-changing leaders’ schedulesManager Concur software for Management T&E and PCard purchasesCoordinates and plans team events and off-sites management outingsLiaise with IT to ensure executives equipment, such as laptops, mobile phones and other external hardware Manage contacts database, expense reports, and other general administrative tasks, i.e., mailing, PO processing, faxing, copying, binding materials etc.Planned Travel and accommodations - Concur and other systemsWrote SOP for Executive Administrative role and Office Manager Role

Orlando, Florida Area

Event ManagementFirst line of direct communication for Event, before assigned to an Event ManagerCross reference events and Event Manager schedulesResearched, planned, and organized cultural study and informational guide for guest interactions Preparing a distributing prospectus and itinerary for Youth Event Purchased.Intermediary between sales and Youth Manager, processing the Events soldProcessed tickets for groupsPrepare and orchestrate Youth Events as ManagerVIP Senior Tours Guide/Guest Services CoordinatorDeveloped itineraries and executing for high profile clients.Displayed mastery in problem solving and Guest SatisfactionManaged other TMs in Interpersonal and Group Presentation from 10-200 Guest Communicating vast information and knowledge to large and intimate groups.Advocating for Company values and attributes to domestic, international, and trade clientsCreated new sales orders for new sales clients, third party, and internal client servicesReconciled Tour accounts daily for Revenue/AccountingAssigned and scheduled Guide position for VIP positionsCreated Excel and pivot tables to assist in daily operationsCreated Daily Journal for Reservations staff to communicate needs and open work to streamline work accessibility and completionAccessed TMs after tours with positive and constructive feedback to further growth in Youth Activity Products while recognizing Outstanding PerformancesAssist in continuation of Product and Company education through one-on one and group interactions Guest Contact Center – Sales Coordinator Created and sold Vacation packages while engaging Guest in resort benefitsCross sold products between Universal Orlando Resort and Busch Entertainment ParksAssisted in Guest interaction with Universal Orlando website Engaging Guests in Resort knowledge and productsAssisted in Guest Service knowledge over the phone and in company product

Orlando, Florida Area

Event Management Support Coordinator*Cross reference events and Event Manager schedules*Preparing and distributing prospectus and itinerary for Youth Event Purchased.*Intermediary between sales and Youth Manager, processing the Events sold*Prepare and orchestrate Youth Events as Manager*Administrative Duties

Orlando/Port Canaveral

Entertainment/Main Operations/Guest ServiceResponsible for informing guests regarding the parks and attractions, while executing knowledge of attractions insuring guest full Resort experience, personal interactions with guests through activities and entertaining with extremely large numbers of guests throughout Main Street USA. *Planned work environment to better function as a whole.*Created system in which to expedite safely and cohesively to and from Main Street USA. *Demonstration of content knowledge to large groups and tours.*Trained and supported internal support for greater penetration of additional services.*Enacted cohesive programs to manage CMs and guests during Special Events as Mickey's Not So Scary, with strategic planning and execution.

Ccl Sensation/Cclfascination

Responsible for managing scheduling auctions and art stewards, hiring additional assists for auctions, daily operations of the art gallery, and set-up running and take down of auction each cruise. Planned gallery events and private functions*Conducts, organizes and set up auctions and exhibits for the cruise line.*Effectively manage promotions for the gallery.*Provided history and detailed information on legitimacy of artwork.*Conducted POS for Gallery and Auctions.*Coordinated partnerships with other third-party vendors and cruise line to maximize sales for each and cross promote in the gallery and auction. *Presented presentations up to 3,000 people.

Disney Magic

Developed the programs for the guests of the cruise line, including family events, contest and dance and deck parties.Assisted in Crew Activities – Events and parties*Conducted Point of Interaction (POI) for guest who includes cruise data excursions and events. *Presented to groups up to 3,000. *Recognized by management, leaders and peers as an asset to the organization.*Effectively managed time and events for the cruise.*Performed live shows, themed parties, etc with goal of Entertaining.

Texas

Responsible for training and managing Front of House servers, bussers, bar, and host stand while maintain standards and customer satisfaction. Opening crew for new restaurants.*Maintained scheduling and hours for Front of House staff. *Recognized by leadership for excellent customer satisfaction. *Managed of staff up 70.*Trained and coached new staff, setting them up for success!*Worked with Aloha system.*Created team building activities and charitable contributions with staff.

Bachelor Of Science - Bs, Business Information Management Systems

Communication, General

Activities and Societies: Speech and Debate Team, Choir, Band, Resident Assistance, Intramural GamesCommunication Studies (Rhetoric.

Financial Operations Specialist Technical Certificate, Accounting And Finance

Associate Of Arts (Aa), Business Administration And Management, General

Activities and Societies: Dean's List President's List