Danielle Wilson Email & Phone Number

• Led a team of 3 EFT employees to manage the Communications, Social Media and Community Engagement functions of Council.• Guided actions for the Social Media Strategy, online Engagement Hub and early development of updated internal staff newsletters. • Produced sustainable media and social media planners to provide team direction on weekly priorities.

• Produced reliable content for local media and community via a range of communications channels with a reach of 6,326,904 people and estimated value of $2,718,614.• Designed and delivered the State Advocacy Campaign that produced a media reach of 222,685 people and estimated value of $75,489.• Spearheaded and built an online Advocacy Hub for the State Election highlighting Council’s priorities for investment.• Closed the Federal Advocacy Campaign by delivering media releases and… Show more • Produced reliable content for local media and community via a range of communications channels with a reach of 6,326,904 people and estimated value of $2,718,614.• Designed and delivered the State Advocacy Campaign that produced a media reach of 222,685 people and estimated value of $75,489.• Spearheaded and built an online Advocacy Hub for the State Election highlighting Council’s priorities for investment.• Closed the Federal Advocacy Campaign by delivering media releases and social media content to acknowledge commitments made and foster partnerships. Show less

• Delivered an online advocacy hub, plan and promotional materials for Council’s Priority Projects with a proven track record in securing grant funding from other levels of government.• Initiated and designed Your Say South Gippsland (Council’s online engagement platform) while leading internal working groups and securing Business Improvement Group and Executive support for the platform.• Transformed Council’s community engagement approach - spearheaded Council’s Community Engagement… Show more • Delivered an online advocacy hub, plan and promotional materials for Council’s Priority Projects with a proven track record in securing grant funding from other levels of government.• Initiated and designed Your Say South Gippsland (Council’s online engagement platform) while leading internal working groups and securing Business Improvement Group and Executive support for the platform.• Transformed Council’s community engagement approach - spearheaded Council’s Community Engagement Framework including the Community Engagement Policy and Strategy following community consultation to improve future engagement opportunities and processes.• Led and coached the Communications Assistant and other team members including casual staff, students and volunteers to increase the capacity of the Communications team.• Delivered timely and accurate information to the media and community via communications channels to build trust and knowledge of Council’s activities. Show less

• Led a team of 14.7 EFT employees to manage the Communications, Community Engagement, Customer Service and Advocacy requirements of Council while maintaining a high level of service and healthy team dynamic during a transition period.• Led the Communications Strategy and approach for the Genius Bar of the Reimagine Our Future project which reignited the drive for all involved including Executives.• Delivered strategic approaches and strategic advice to all levels of the business –… Show more • Led a team of 14.7 EFT employees to manage the Communications, Community Engagement, Customer Service and Advocacy requirements of Council while maintaining a high level of service and healthy team dynamic during a transition period.• Led the Communications Strategy and approach for the Genius Bar of the Reimagine Our Future project which reignited the drive for all involved including Executives.• Delivered strategic approaches and strategic advice to all levels of the business – including Executives and Administrators – strengthening relationships and supporting the organisation.• Cultivated the Internal Communications Plan to increase staff engagement and morale during a period of change and improve utilisation of existing internal communications channels.• Guided the Customer First project to build organisational awareness of the Complaints Handling Process. Show less

• Led vulnerable Australians through available support initiatives and online claims to improve their quality of life.• Accelerated customer requests by processing claims efficiently and maintaining talk time statistics to assist as many vulnerable Australians as possible and reducing wait times.• Delivered knowledge of government initiatives and policies in a relatable way to vulnerable Australians to ensure they received all available supports they were eligible for without delay.

Drouin

• Delivered a new Council website and intranet portal while leading user experience testing and accessibility conversion to transform community experience and staff engagement.• Spearheaded a two-phase project to deliver an online Youth Directory to improve community knowledge of services available for young people and identify service gaps for advocacy.• Developed a New Residents Kit and implemented distribution to new residents in the area through real estate agents to improve… Show more • Delivered a new Council website and intranet portal while leading user experience testing and accessibility conversion to transform community experience and staff engagement.• Spearheaded a two-phase project to deliver an online Youth Directory to improve community knowledge of services available for young people and identify service gaps for advocacy.• Developed a New Residents Kit and implemented distribution to new residents in the area through real estate agents to improve knowledge of Council services and community connection.• Delivered an online Local Directory to connect community members to local services/groups and launched an online membership for listees to increase information updates. Show less

Bachelor Of Professional Communications, Public Relations, Distinction-High Distinction Average

Activities and Societies: Industry Placement Program Specialisation: Journalism Major: Public Relations Minors: Communications and Sociology

Certificate In Digital Design

Certificate In Engagement