Danielle Wilson Email & Phone Number

• Led a team of 3 EFT employees to manage the Communications, Social Media and Community Engagement functions of Council.
• Guided actions for the Social Media Strategy, online Engagement Hub and early development of updated internal staff newsletters.
• Produced sustainable media and social media planners to provide team direction on weekly priorities.

• Produced reliable content for local media and community via a range of communications channels with a reach of 6,326,904 people and estimated value of $2,718,614.
• Designed and delivered the State Advocacy Campaign that produced a media reach of 222,685 people and estimated value of $75,489.
• Spearheaded and built an online Advocacy Hub for the State Election highlighting Council’s priorities for investment.
• Closed the Federal Advocacy Campaign by delivering media releases and… Show more
• Closed the Federal Advocacy Campaign by delivering media releases and social media content to acknowledge commitments made and foster partnerships. Show less

• Delivered an online advocacy hub, plan and promotional materials for Council’s Priority Projects with a proven track record in securing grant funding from other levels of government.
• Initiated and designed Your Say South Gippsland (Council’s online engagement platform) while leading internal working groups and securing Business Improvement Group and Executive support for the platform.
• Transformed Council’s community engagement approach - spearheaded Council’s Community Engagement… Show more
• Transformed Council’s community engagement approach - spearheaded Council’s Community Engagement Framework including the Community Engagement Policy and Strategy following community consultation to improve future.
• Led and coached the Communications Assistant and other team members including casual staff, students and volunteers to increase the capacity of the Communications team.
• Delivered timely and accurate information to the media and community via communications channels to build trust and knowledge of Council’s activities. Show less

• Led a team of 14.7 EFT employees to manage the Communications, Community Engagement, Customer Service and Advocacy requirements of Council while maintaining a high level of service and healthy team dynamic during a.
• Led the Communications Strategy and approach for the Genius Bar of the Reimagine Our Future project which reignited the drive for all involved including Executives.
• Delivered strategic approaches and strategic advice to all levels of the business –… Show more
• Delivered strategic approaches and strategic advice to all levels of the business – including Executives and Administrators – strengthening relationships and supporting the organisation.
• Cultivated the Internal Communications Plan to increase staff engagement and morale during a period of change and improve utilisation of existing internal communications channels.
• Guided the Customer First project to build organisational awareness of the Complaints Handling Process. Show less

• Led vulnerable Australians through available support initiatives and online claims to improve their quality of life.
• Accelerated customer requests by processing claims efficiently and maintaining talk time statistics to assist as many vulnerable Australians as possible and reducing wait times.
• Delivered knowledge of government initiatives and policies in a relatable way to vulnerable Australians to ensure they received all available supports they were eligible for without delay.

Drouin

• Delivered a new Council website and intranet portal while leading user experience testing and accessibility conversion to transform community experience and staff engagement.
• Spearheaded a two-phase project to deliver an online Youth Directory to improve community knowledge of services available for young people and identify service gaps for advocacy.
• Developed a New Residents Kit and implemented distribution to new residents in the area through real estate agents to improve… Show more
• Developed a New Residents Kit and implemented distribution to new residents in the area through real estate agents to improve knowledge of Council services and community connection.
• Delivered an online Local Directory to connect community members to local services/groups and launched an online membership for listees to increase information updates. Show less

Bachelor Of Professional Communications, Public Relations, Distinction-High Distinction Average

Activities and Societies: Industry Placement Program Specialisation: Journalism Major: Public Relations Minors: Communications and Sociology

Certificate In Digital Design

Certificate In Engagement