• Developed a Python-based quiz generation web application using large language models (LLMs), automating the creation of 30-question quizzes in under 60 seconds.• Demonstrated curiosity in automating tasks by using AI-driven Python scripts (Google’s Gemini AI) to extract and analyze text from diverse document formats, streamlining workflows with open-source libraries and API tools.• Led a GitHub repository management effort, ensuring code version control, collaboration, and updates for a smooth development process.• Acted as Project Manager for two weeks, leading team meetings, assigning tasks, and overseeing progress reports to stakeholders, resulting in early project completion.

• Investigated and responded to potential phishing and spam campaigns by analyzing email traffic patterns at the network perimeter, reducing security incidents. • Followed security playbooks for investigating and mitigating email-based threats.• Administered cloud-based web proxy and threat detection tools to monitor network usage and prevent security breaches, enhancing the overall security posture of the organization.• Collaborated with senior GRC analysts in implementing policy updates aligned with industry best practices, enhancing the organization's overall security posture and compliance.• Conducted security awareness training for employees, increasing awareness of security threats and best practices. Engaged 100+ employees in interactive, jeopardy-style training sessions.• Contributed to vulnerability management by assigning IoT and medical device assets to appropriate departments post vulnerability scanning.

• Troubleshot and resolved technical issues for over 50 medical practices, enhancing their use of Electronic Health Record (EHR) systems in a SaaS-hosted environment, while ensuring adherence to security best practices.• Conducted remote installations, maintenance, and upgrades on client systems, maintaining the integrity and availability of data. Performed password changes in Microsoft Active Directory.• Documented technical issues and solutions in Salesforce platform’s knowledge base, escalating issues/risks to leadership when appropriate.• Maintained compliance with HIPAA regulations, ensuring the confidentiality, integrity, and availability of Protected Health Information (PHI) in all troubleshooting activities.

• Monitored and documented the sterilization process for each of the close to 100+ physical instrument cases processed each day• Independently oversaw entire department on weekends and coordinated the flow of supplies to surgical department• Answered phone calls, provided supplies for nurses in other departments and completed item orders• Organized surgical tools according to use, then sterilized and stored them for the next day• Attained IAHCSMM certification and was promoted to Sterile Processing Technician II after 11 months

• Facilitated events of 30+ individuals and confidentially logged information for weekly bowling leagues• Used mature judgment and troubleshooting to mitigate minor technical issues with bowling computer system, escalating more serious issues to management• Delivered energetic customer service and support daily to 100+ customers in a fast-paced environment• Answered telephones and scheduled events over the phone• Led training of new teammates after being promoted to department trainer