• In a Foreign Trade Zone building, manage Inventory Control for both Direct and Retail with 183,000+ locations and 3 million +/- units.• Manage incoming and outgoing flow of 1.5 million units a year of low performing retail merchandise.• Work with internal and external auditors, ensuring the accuracy of WMS systems.• Developed an Inventory Control process for Maintenance Department.• Participate in preparation for OSHA VPP certification.• Member of First Aid Response Team.• Member of the Sustainability Committee.

• Promoted to a key managerial role in a startup department “Third Party Operations”.• Managed Receiving, Replenishment, Returns, Inventory Control, Vendor Compliance, Customer Orders, and Supplies for Coldwater Creek Direct.• Developed policies, procedures, and processes for above mentioned.• Provided direction, and proper motivation to 3 Leads, 2 Production Assistants, and 100 +/- Warehouse Associates to ensure daily workload was completed in an efficient and cost effective manner.• Maintained professional business relationships with suppliers, vendors, auditors, outside contacts, and internal departments.• Evaluated work performance of personnel regarding promotions, commendations, absenteeism, and disciplinary action.• Coldwater Creek reached their five year goal in one year. As a result, Talbots no longer had space to support their distribution needs.

Operational* Tackle operational and systemic processes by researching, recommending, involving appropriate business partners* Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Finance, Allocation, Merchants, Policy & Procedures, Inventory Control, Internal Audit, Communications)* Support management reporting, information flow, business process and organizational planning* Significant role in planning, including an initiative geared toward operational excellence* Report statistical data relating to various operational processesFinance - Supplies* Forecast supply needs and budgets for 600+/- store locations.* Order and push supplies to stores on a monthly basis.* Allocating and reporting store budgets with an average of $500,000 per month.* Track, analyze, and identify trends / demands for selling and non-supplies. * Monitor our vendors inventory levels to ensure there is enough brand exclusive supplies on hand, initiate orders as necessary* Monitor freight charges, recommend solutions as necessary.Communications* Write operational communications* Suggest methods to refine flow of communication to Stores Organization* Update, and monitor SharePoint communication site* Review and edit Policies and Procedures.* Schedule meetings utilizing Outlook Calendar, confirming business partner and conference room availability* Provides phone support to department, appropriately answering questions, and disseminating/transferring calls as needed* Support Store Organization’s District Manager meetingsTraining* Assist in development and maintenance of training programs and documents* Train business partners on new systems, processes, and various functions of Excel, Word, PowerPoint, and Outlook* Develop incentive programs to motivate sales associatesActive member of Talbots Activities Committee & Safety Commitee

* Part of a two (2) person team that processed terminations for 268 employees in response to company closing.* Online enrollment updates, changes and terminations with the benefit carriers.* Monthly benefit invoice reconciliation.* Unemployment claims processing.* 401(k) enrollment letters/packages and rollover/terminations.* ADP payroll data entry (i.e. benefits, deductions, liens, payroll, vacation).* Dissemination of required Massachusetts DUA forms and life insurance conversions forms.

* Developed & implemented all elements of the Training Department from inception.* Created and maintained all company policies and standard operating procedures.* Regularly evaluated & analyzed new & existing operational policies & procedures for potential conflicts as it relates to legalities, software, sales, efficiency & loss prevention.* Produced presentations using audiovisual for both training seminars & sales meetings.* Held 8 day training curriculums conducted in a classroom setting, with a combination of lecture & hands on instruction.* Wrote, administered & corrected tests, determining comprehension levels of new hires.* Monitored, reported & took corrective action concerning the character of new employees during orientation/training period.* Presented new programs & policies at monthly company meetings to groups of 200 +/- employees.* Utilized Dreamweaver to write the company website.* Onboarding for all new employees.

* Demonstrated excellent rapport building, presentation and closing skills.* Mastered knowledge of merchandise, inventory management and special orders.* Handled customer disputes quickly, efficiently and courteously.* Trained sales associates in sales, minor repairs and maintenance of jewelry.* Responsible for opening and closing procedures of store location.* Received Diamontoligist Certification through Diamond Council of America.