Danielle Knight Email & Phone Number

United States

• Facilitating end-to-end delivery of new fraud mitigation and risk intelligence services withcomprehensive project and product management. Self-taught PM tools to support projects includingJira, MS Project, Azure.
• Enabling customer sign-on and customer success by partnering with team to collect requirements,developing internal program management documents, and customer-facing decks and documentation.
• Interfacing directly with clients to ensure pertinent analytics and information are being distributed,coordinating with internal team members for ongoing project workstreams, and distributing higher level program.
• Maintaining awareness of burgeoning technologies and learning capabilities of existing tools to enhance workflows (including AI when possible)
• Chair in company Project Management Community, consistently seeking opportunities to improve cross-company project management

Redmond, Washington, United States

• Lead the Microsoft Criminal Justice Information Systems (CJIS) Operations Team in developing a playbook, published by the IJIS institute, outlining industry best practices for CJIS program management
• Developed a program that significantly decreased background investigation application completion time by more than 83%, leading to a 61% reduction in the overall time to first adjudication
• Oversaw the management, reconciliation, and updating of Microsoft's Foreign Ownership, Control, or Influence (FOCI) documentation (SF-328) and coordinated the reconciliation of over 250 distinct security documents.
• Led special initiatives to create hybrid protocols and documentation tailored to customers with distinctive compliance needs, facilitating their access to services that would have otherwise been restricted.
• Collaborated with business organization leaders to improve on and offboarding procedures which resulted in program history top statistics in compliance and in communication across disciplines
• Teamed up with business organization leaders to enhance onboarding and offboarding procedures, leading to top-tier statistics in program history for compliance and in communication across workstreams

Redmond, WA

• Instructed flutists of diverse skill levels, spanning from beginners to advanced, fostering improvement in their performance abilities and overall music skills
• Set personalized goals for students and crafted individualized lesson plans, creating tailored roadmaps to guide their musical development
• Orchestrated recitals as part of ongoing performance practice, providing a platform for students to showcase their progress and track their musical development

Western Washington

• Consistently attained outstanding results in instrument rentals through well-organized and clear communication, coupled with the expertise to address a wide range of inquiries, leveraging years of experience in the.

Seattle, Washington

• Negotiated with vendor sales teams, collaborated with branch managers, and trained with finance team to facilitate product returns for over $200k in surplus/obsolete inventory across nine business locations.
• Fostered positive relationships with customers, vendors, and employees. Represented branch internally and externally and provided superior customer service.

Bellevue, WA

• Contributed to operational success by effectively managing tasks with flexibility and demonstrating a keen eye for detail

Pullman, WA

• Conducted instruction for groups of up to 30 individuals, covering marching fundamentals and piccolo technique

Bellingham, Washington Area

• Utilized Adobe Illustrator to edit and format handbooks, ensuring adherence to customer specifications and implementing quality control measures

Bachelor Of Arts (B.A.), Music

Activities and Societies: Symphonic Wind Ensemble, Symphony Orchestra, Flute Choir, Pit Orchestra member for "The Addams Family" and.

Bachelor Of Arts (B.A.), English

Graduated cum laude May 2015.

Education record

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