Project Manager currently focusing on process management.

Served as a project manager for this commercial cabinet manufacturer, overseeing production, delivery, and installation of customer cabinetry with a wide range of custom finishes and specifications.Coordinated all steps of the design/production process and serving both small custom accounts as well as the company’s largest client, JBLM Military Housing.Served as the primary customer liaison following product shipment, ensuring customer success and taking care of any QC issues and resolution steps needed in any stage of the delivery and installation process.

Currently lead a fast-paced mix of account management and customer service functions for this architectural wood company, centered primarily around providing fixtures directly to Starbucks—as well as various General Contractors, Architecture Firms, and Design Studios throughout the U.S.• Perform combination of account management and project management duties in role; personally brought on new accounts, in addition to working with designers and engineers to bring new wood designs and products to market• Collaborate with numerous internal teams/departments (e.g. estimating, production, R&D) to review customer requirements and feedback—and develop viable proposal concepts to drive profitable new account growth• Project-manage each order to ensure quality and deadline attainment; as an example of this, analyzed historical shipping metrics and worked with production to raise on-time delivery rates

History of progressive management roles with this high-volume manufacturer, producers of millions of dollars in customized cabinetry, countertops, and interiors for top global retailers such as Starbucks, Jamba Juice, and Costco. Responsible for managing a 9-member team and worked directly with customers to define their exact needs, finalize production details, and coordinate appropriate scheduling and delivery dates.• Initially hired as Customer Service Rep; promoted to Project Manager in 2009 and then to current role in 2015• Responsible for over $20M in order delivery per year, largely involving the pivotal Starbucks account relationship• Project-manage ~450 projects per year, delivering interior components required to build 300+ new retail stores • Manage all scheduling dependencies and attain a >95% on-time completion rate (well above industry average)• Identify/implement ongoing process and workflow improvements to reduce day-to-day expenses and costs• Maintain outstanding relationships with peers in the Engineering, Sales, Marketing, and Purchasing departments• Conduct Lean projects every 12 weeks (in conjunction with outside vendor) to further drive out cost/inefficiency• Analyze and approve all order pricing (i.e. materials, labor, engineering) to ensure bottom-line profitability• Developed a new set of training materials and documentation to get new hires up to speed as quickly as possible• Ensure staff adherence to strict workplace health and safety (OSHA) regulations, minimizing accidents/liability

Provided general office support and managed a complex mix of schedules, meetings, calls, and web conferences.• Arranged travel for internal staff, taking into account personalized scheduling needs and cost-saving opportunities• Prepared staff expense reports, invoices, and the department budget—identifying and resolving any discrepancies• Partnered with senior management to help smoothly integrate the people/processes from an acquired organization• Administered the company’s client database, ensuring system accuracy and running all needed customer reports

Managed the purchasing, shipping/receipt, pricing, and merchandising for 25 vendor products—working directly with corporate sales staff to provide updated product training and coordinate special order requests.