Danielle C. Email & Phone Number

California, United States

• Directs and oversees the daily operations of The Grill restaurant, room service, pool bar, and beverage carts, managing a team of 30+ employees to ensure exceptional guest experiences and adherence to AAA Five-Diamond quality and service standards• Successfully manages and maintains meticulous attention to detail in all administrative tasks, from tip reporting to inventory data entry, to ensure accuracy and integrity of information• Responsible for financial transactions, including cash handling, credit card processing, and reconciliation, ensuring accuracy and accountability in all financial reporting processes• Proactively identifies and addresses operational challenges, implementing solutions to improve efficiency, and anticipate and meet the needs of all guests • Collaborated with kitchen staff, servers, and management to streamline communication and workflow between departments• Coordinates guest correspondence, including email, telephone, and in-person interactions, with a focus on responsiveness and attention to detail• Assists with special projects as needed, demonstrating flexibility and adaptability in managing diverse tasks while maintaining a focus on deadlines and objectives

Poway, California, United States

• Developed weekly schedule containing 1200+ labor hours for 70 employees while maintaining a top 20% chain-wide productivity• Created and designed Leadership Development Plan utilized for 15 leaders in the restaurant to streamline promotion process within roles• Developed, trained, and supervised team of 15+ leaders responsible for daily operations and various aspects of the restaurant including food safety, food quality and training• Oversaw and executed human resources operations for 70+ employees including hiring, promotion, firing and disciplinary action• Integrated systems to protect business and ensure compliance in all county, state and federal labor and food safety regulations• Utilized systems to successfully deliver exceptional hospitality and consistently provide solutions to guest issues or concerns

Poway, California

• Consistently created content for various social media accounts (Instagram, Facebook) and contributed to increasing community engagement online• Successfully ideated and ran weekly/monthly promotions to increase sales and traffic into the restaurant on certain days/slower shifts• Managed monthly budget for marketing promotions and donations to local organizations• Created lasting relationships with community organizations

Poway, California, United States

• Provided professional, enthusiastic customer service to engage and connect• Took necessary steps to resolve any food or service issues and exceed the needs and expectations of guests• Communicated clearly with management and coworkers daily to ensure smooth process of service• Handled various tasks simultaneously in a fast-paced environment• Directing daily operations of fast-paced restaurant and holding responsibility over opening and/or closing Front of House operations

Communications Department

• Managed team of 6 students designing a makeup brand from concept to completion in a 10-week timeline through coordinating and leading weekly team meetings• Delegated tasks to each team member, set deadlines and communicated project progress to the team through verbal and written communication• Provided support in solving interpersonal and design problems to create a team-oriented working environment

Rexburg, Idaho

• Created social media content and flyers to promote upcoming events and the organization• Collaborated with other board members to create marketing strategies for events• Interacted with guests and students by answering questions and concerns or providing information about various events