Danielle Chapman, Ma, Msba Email & Phone Number

San Diego, Ca, Us

Miami, Florida, Us

★ Oversee operations for accounts transitioning into Anaplan's digital / scaled customer success program serving 600 accounts.★ Improved efficiency and productivity by defining processes and standard operating procedures.★ Led the development and implementation of a ticketing support system to manage requests from hundreds of field members.★ Resolved issues in customer record data collection and quality.★ First program manager for the internal Field Champion Voice of the Customer program.★ Represented CS Ops team on cross functional initiatives.★ In February 2024, expanded responsibility to include accountability for Professional Services Operations. Leads monthly and quarterly team and financial performance reporting for the global professional services organization.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ANAPLANAnaplan sells subscriptions for cloud-based business-planning software and provides data for decision-making purposes.

Miami, Florida, Us

★ Planned and executed technical content development, editorial planning, idea exchange, events, and marketing to support the Anaplan Community of more than 85,000 users. Tracked metrics on content engagement.★ Reinforced member engagement by promoting Community initiatives.★ Migrated key content areas to a new content management platform, improving the ability to engage with members.

Miami, Florida, Us

★ Provided guidance to over 40 B2B mid-enterprise sales and marketing clients on the use of AI and predictive analytics.★ Advised clients on ways to integrate groundbreaking new technologies into ideal customer profile discovery (ICP), account scoring, lead scoring, customer insights, market discovery, pipeline optimization, and Account Based Marketing (ABM).★ Responsible for client onboarding, product training, business reviews, support, and renewals.

San Mateo, Ca, Us

Lake Mary, Florida, Us

★ Joined The Experience Engine, a startup acquired by accesso in 2017 that provides a mobile customer experience (CX) platform and interactive mobile apps used by clients such as Hilton, Merlin Entertainment, and SeaWorld.★ Interviewed clients to develop insights into their customer experience goals, leading to tailored mobile app engagement and B2C content strategies.★ Wrote documentation and a handbook on how to use the company’s platform, which became a resource for both customers as well as internal training.★ In the role of Evangelist, oversaw marketing, including the development of a corporate profile, news articles, press releases, and media relations. Wrote blog posts and industry content.★ As Customer Success Manager, established the customer success program from the ground up, including all onboarding, training, enablement, and KPIs.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ACCESSOAccesso serves venues globally, providing ticketing, point of sale, virtual queuing, distribution and guest experience management solutions.

Poway, Ca, Us

★ Managed an account team engaged in the planning and execution of direct and digital marketing plans.★ Responsible for supporting more than 10 brands in the Healthcare, Insurance, Education, and other markets representing millions of dollars in revenue.★ Coordinated and led lead generation, direct mail, email campaigns, SEM, landing page strategies, dimensional mail, and data services.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ANDERSONAnderson is a full-service marketing company offering direct mail, creative, and interactive services to clients.

Las Vegas, Nv, Us

★ Led account team operations and customer CRM programs for SK+G Direct (formerly Trialogue Direct), a Las Vegas-based agency specializing in orchestrating personalized multi-channel campaigns for casinos and resorts through its proprietary SaaS loyalty marketing platform.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT TRIALOGUE DIRECTDirect marketing agency operated within Las Vegas-based agency SK+G, a premier leisure, luxury and lifestyle marketing agency.

Plano, Tx, Us

★ Managed online advertising account team for Active Marketing Group (agency) within ACTIVE Network, overseeing more than $40M annually in B2C digital media contracts and maintaining high renewal rates.☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲☲ABOUT ACTIVE NETWORKACTIVE NETWORK is a leading participant sports registration SaaS platform and online publisher of Active.com, Eteamz.com, ReserveAmerica.com, and more.

★ Established client service practice for startup web development/online marketing agency serving SMBs.

San Diego, Ca, Us

★ Account executive, media planner/buyer, PR specialist, and operations manager for public relations / marketing communications agency representing B2B technology companies.

Bachelor Of Arts - Ba, Majors: Journalism (Public Relations) & Environmental Studies

Msba, Business Administration/Marketing

Master Of Arts - Ma, Integrated Marketing Communication (Imc)