Implementing and maintaining robust quality frameworks and risk management strategies ensuring compliance with NDIS practice standards and Work Safe compliance. Focusing on safeguarding participant and well-being while leading teams to monitor service delivery, conduct audits, and drive continuous improvement. Collaborate with stakeholders to uphold the highest standards of care and support for NDIS participants.

In this role, I coordinated a surge workforce to address public health challenges during the pandemic. I led a team of healthcare professionals in targeted initiatives to raise awareness, educate, and engage priority communities. I measured outcomes and reported findings to the funding body. Additionally, I collaborated with multidisciplinary teams, providing advice and engaging with SEPHU, Monash Health, and other community partners.

Established a NDIS funded suite of programs that offered tertiary educationoptions to young people with intellectual disabilities supports.Managed a team of staff and volunteersResponsible for all general administration and HR activities includingmanaging complex financial budgets, responses to incidents, clientonboarding, training and mentoring, promotion and marketing, tracking to KPIs,performance management when required and data analysis and reporting forsenior management.Strategic planning and change management overseeing the organisationstransition to the NDIS2018 Inclusive Training Provider - Victorian Training Award Finalist

Delivered impactful training programs on accessibility, inclusivity, anddisability awareness.Developed and implemented policies to promote accessibility andinclusivity.Conducted accessibility audits and identified areas for improvement.Advocated for marginalized goups and ensured their voices were heard indecision-making processes.Fostered partnerships to promote social cohesion.Monitored compliance with relevant legislation and prepared insightfulreports.Evaluated the effectiveness of initiatives and analyzed data to drivecontinuous improvement.

• Gathered and analysed information to gain insights into customers, competitors, and industry trends.• Conducted surveys, interviews, focus groups, and data analysis to understand client preferences, evaluatingmarket opportunities, and assessing the competition.• Compiled and presented a report to the CEO and executive leadership team with recommendations onservice and process improvements.

Provided high-level administrative support to the Director, managing their busy schedule, appointments, and travel arrangements.Built and maintained strong relationships with clients, partners, and colleagues, fostering a positive and collaborative work environment.Prepared and reviewed correspondence, reports, and presentations on behalf of the Director, maintaining a high level of accuracy and attention to detail.Managed confidential information and handled sensitive matters with discretion and professionalism.Assisted in organizing and coordinating meetings, conferences, and events, including preparing agendas, taking minutes, and following up on action items.Prioritized and managed multiple tasks simultaneously, demonstrating excellent organizational and time management skills.

• Orgnisations Return to Work CoordinatorSupported various programs and strategic initiatives across the organisation. • Lead a team of Disability Educators as well as a diverse team of volunteers ensuring the smooth running of the centre. • Responsible for general HR and administration activities including financial budget management, onboarding, training, tracking to KPI's