Program Management:Led the Food for Health program, a comprehensive food-as-medicine initiative, overseeing partnerships with healthcare providers to ensure the successful integration of services.Manage all aspects of program operations, including food procurement, delivery logistics, budget forecasting, and inventory management, aligning processes with organizational goals and performance metrics.Instructional Design & LMS Management:Develop and manage engaging online courses and training materials that drive policy, system, and environmental (PSE) changes for community partners and stakeholders.Leverage over four years of experience in instructional design to create standardized educational content using industry-leading tools like LearnDash, Adobe Captivate, Articulate 360, H5P, WordPress, Elementor, and Canva.Ensure content effectiveness through data-driven evaluations and learner feedback, continuously improving instructional materials to meet partner and organizational needs.Cross-Functional CollaborationCollaborate across departments, including Finance and Transportation, to coordinate food distribution and reimbursement processes, ensuring accuracy and efficiency.Conduct compliance site visits to verify adherence to program standards and regulatory requirements, fostering accountability and program integrity.

Lead as both a Subject Matter Expert (SME) and Instructional Designer, overseeing the research, development, and publication of online educational curriculums and tools. Utilize advanced Learning Management Systems (LearnDash, WordPress, Elementor, H5P) and design platforms like Canva to deliver impactful learning experiences.Build and maintain positive relationships with community partners to drive Policy, System, and Environmental (PSE) changes, focusing on transitioning food pantries to choice models, fostering welcoming environments, and coaching staff on delivering nutrition education.Design and implement assessment and coaching tools to support Wellness Food Pantries, ensuring partners have the resources and guidance needed for success.Oversee the purchasing, inventory management, and disbursement of SNAP-ED nutrition-related materials across a minimum of 10 programs, ensuring efficient use of resources for community outreach initiatives.Manage the creation, development, and deployment of picture-based recipes, including nutritional analysis and food photography, ensuring high-quality content that meets programmatic goals.Direct the production of educational and recipe demonstration videos by collaborating with the nutrition team and interns, as well as independently handling scriptwriting, filming, and editing using Adobe Rush.Utilize program management and communication tools, including Microsoft Office 365, Constant Contact, and Salesforce, to ensure efficient project execution and stakeholder engagement.Ensure accurate data collection and reporting for program metrics, nutrition analysis, and compliance documentation, enabling informed decision-making and continuous improvement.

• Educate low-income, SNAP eligible populations, utilizing Cooking Matters evidence-based curricula, how to shop and prepare nutritious meals on a limited budget. • Foster positive relationships with existing and potential community organizations to partner for the coordination of 6-week courses, tours, and outreach events. • Coordinate 6-week courses, tours, and education-based outreach event logistics including: planning and implementation with community partners; preparing food, supplies, and equipment; maintaining regular communication with staff, volunteers, and partners; and addressing client participation barriers with partners. • Collaborate with team to create and implement plans and procedures for recruiting, training, and retaining volunteers that support programming in the areas of culinary and nutrition. • Administer pre- and post-surveys to participants, capturing data, to determine post intervention behavior change. • Develop and standardize educational materials and toolkits for consistency across three regional facilities. • Manage team project to create picture-based recipes, utilizing common ingredients distributed in food program boxes, following criteria from Feeding America, and ensuring client perspective; provide thoughtprovoking feedback to team; and conduct nutrition analysis of recipes. • Assist Head Chef in maintaining a safe production kitchen while serving 800 + meals a day during pandemic to continue to feed at risk populations. • Conduct a year over year cost analysis of kids’ meal cyclical menus for the production kitchen. • Utilize mainstream tools for program management and effective communication including Microsoft Office 365 applications, Constant Contact, Skype for Business, and Salesforce. • Collaborate with team to create a series of educational videos for our partners to utilize, including writing script and filming.

• Recruit, onboard, and oversee a team of skilled employees.• Conducted comprehensive research on various topics related to business startup, with a particular focus on understanding and complying with local ordinances. This research involved exploring legal requirements, zoning regulations, permitting processes, and other critical factors that directly impact the successful establishment of new businesses within the community.• Assist with overseeing social media and outreach via MailChimp.• Consistently and efficiently managed a wide range of weekly responsibilities, including payroll processing, bill payments, scheduling and attending meetings, meticulous record-keeping, coordinating travel arrangements, and handling food procurement, preparation, and delivery.

• Engaged with customers to collect valuable feedback about their recent experiences, leveraging this input to improve and elevate the level of service.• Collaborated closely with management to enhance customer satisfaction by actively gathering and acting upon feedback, fostering open communication, and promoting a culture of teamwork.• Answered all incoming telephone calls and made outbound phone calls to customers to schedule needed appointments.

• Performed data entry and general transcription in a freelance setting. • Recruited prospective employees for Bankers Life Insurance

• Established the claim files to provide an accurate and timely investigation, including determination of liability and setting appointments for damage estimates • Obtained recorded statements with policy holders and claimants. • Ensured high quality customer service and maintained expeditious client calls. • Conducted audits of fellow adjusters’ claim files for accurate and appropriate liability decisions as well as closing paid claims to reduce the overall number of open files. • Licensed claim adjuster for Delaware.

• Supervised employees to ensure quality service and exceptional food products were served to patrons. • Conducted in person interviews and hired employees, developed and implemented corrective action plans with employees as needed, and terminated employees following corrective action process. • Trained employees on all standard operating procedures (SOPs) focusing on food prep, safety, and sanitation for customers and employees. • Addressed any customer concerns, resolving conflicts when necessary. • Completed and maintained monthly inventory, balanced and secured register tills, secured and opened the facility.