• Performed high volume deployments of Windows 2003/2008/2012 to Dell M710, M910, M620, M820, R320, R710, R720, R730, R820 and 15+ Vcenters worldwide. Duties included firmware updates, BIOS configuration, network and storage requests and configurations, OS installation and configuration, Compliance/Security audits and remediations, OS patching, Application installation and configuration, customer interfacing during planning, deployment, and turn over. Other tasks included Vcenter and datastore deployment and maintenance.• Managed server provision ordering through sharepoint for a high volume request process.• Performed large deployments of ESXi 5 hosts to existing and new vcenters and clusters.• Created simple powershell scripts to assist Customer Relation Team to gather data for CMDB clean up and decommissions.• Mentored and provided first line of support for any questions or problems our new team encountered.• Performed Quality Control checks and remediation for newly provisioned servers.• Provided customer support for any post provision issues within Service Level Agreement.

• Performed application migrations between data centers for disaster recovery and consolidation.• Coordinated with application groups and infrastructure teams to migrate applications to new VMs, Operating systems, and data centers.• Provided ongoing application support after migrations.• Performed server operating system upgrades from W2003 to W2008 and migrated applications to the new OS.• Worked under GxP and SOX compliance standards.

• Provided Windows Enterprise support for 800+ servers. Part of team that handles combined 5000 tickets per month.• Worked with monitoring team and application teams to significantly reduce the number of tickets per month.• Worked in a fast paced environment handling many responsibilities while maintaining strict SLAs under ITIL compliance.• Provided HP hardware support for breakfix, installations, and working with hardware vendors to solve issues. • 24 x 7 oncall support on rotational schedule. Coordinated with follow the sun global team.• Performed VMWare support including migrations, troubleshooting, builds, snapshot maintanence, and resource additions.• Backup duties using CommVault to perform backups and restores.• Administration of enterprise level Active Directory with tasks including access management, tier3 user account support, and domain controller maintenance and support.• Coordinated with multiple teams to perform projects and daily tasks.• Particpated in ongoing daily Change Management meetings and performed technical documentation for change orders.• Responsible for a project to review and analyze quarterly incident tickets and provide recommendations for change for the “Top 10 Talkers” of the last quarter.• Responsible for a project to migrate 663 Virtual desktops off a decommissioned EMC storage array to the new 3Par environment.• Acted as Lead Server Ops tech on Disastery Recovery project which included planning and implementing Virtual MS clusters, adding virtual MS cluster nodes to existing physical clusters, and Physical to Virtual conversions.• Acted as Lead Server Ops tech for ESX4 to 5.1 migrations in multiple remote locations.

Supporting Nokia Mobil Phones and Nokia Siemens Networks. Extensive experience with HP Proliant servers and products. All models and architectures. Primary OS experience is Windows based, but Linux experience too. Windows 2000, 2003, 2008, Clustering, Break fix, hardware and software troubleshooting, blade technology, EVA. Specialize in new server solution rollouts and configs.• Customer interfacing to determine technical needs. Defined configuration needed, ordered, setup, and configured multiple Proliant servers and equipment for numerous different internal business groups using a multitude of configurations.• Customer support for their specific application installs. • Ongoing server administration and maintenance which includes ticket management through multiple ticket tracking applications, change management, and downtime tracking.• Performed troubleshooting, diagnosis, and part replacement for multiple architectures.• Performed numerous remote OS/Application installs and reinstalls in Canada, S. America, N. America, and Finland.• Responded to Remedy trouble tickets and participated in on-call rotational duties.

• Administered multiple data centers containing 500+ Proliant servers worldwide including numerous remote duties consisting of patching, problem management, hardware fixes, antivirus updates, monitoring tool management such as OVO, Radia, ESM, and Data Protector.• Senior technical team member involved with data center creation, maintenance, and consolidation.• Customer infrastructure installation into a new Data center cage in Equinix Data Center.• Submitted requirements to the Equinix Data Center for the new environment• Hardware – 2 HP DL380 for SQL cluster, 2 SAN switches, 4 network switches, 2 Blade enclosures with 8 blade servers, and an EVA with 32 TB of storage.• Utilized VMware to install 32 servers for the needed infrastructure on the 2 blade enclosures, first enclosure is primary, second is for redundancy.• Senior technical team member involved with data center creation, maintenance, and consolidation. • Technical lead for Infrastructure/application project – 4 servers, Windows 2008 SQL cluster, and external mass storage array (MSA) 3rd party application installation coordination.• Administered multiple data centers containing 500+ Proliant servers worldwide including numerous remote duties including patching, problem management, hardware fixes, antivirus updates, monitoring tool management such as OVO, Radia, ESM, and Data Protector.• Extensive change management, trouble ticket management, system monitoring, asset tracking, asset documentation, and downtime tracking and reporting.• Technical lead for a project that entailed negotiating with at least 6 of Nokia’s Service Delivery Managers on whether to migrate or decommission their NT 4 servers. Migrated, or eventually retired, 257 NT 4 servers and 18 local NT 4 resource domains spread across North, South, and Central America.

Primary application deployed was Tivoli. Deployed hardware and software solution to Canada, North and South America. Duties include purchasing, logistics, configuration, training, and documentation.• Sole Lead Deployment technician for a new Tivoli implementation.• Defined technical requirements and purchased 30+ Proliant servers in Canada, North America, and South America. Coordinated shipping to all sites and managed maintenance contracts.• Traveled to all sites to install and configure servers. Also performed remote reinstalls after hardware failures.• Developed training material for local support teams. Traveled to all sites to train local support personnel.• Interviewed and help select infrastructure support personnel followed by training them and assisting their coordination with infrastructure leads.• Served as sole support for any future training, implementation, or end user configuration issues. • Assisted in maintaining infrastructure for remote control, inventory, monitoring, and software distribution teams.