Danielle Santos Email & Phone Number

Manages department technology to promote textbook adoption. Financial and procurement management of text books for 3 universities including, but no limited to inventory, invoicing, sourcing, and sales reporting. Executes textbook lifecycle from setup to returns, organizing materials in textbook management system (TA2 Textbook Management System)• Maintain a working knowledge of all departments in addition to supervising student workers• Updates textbook management system with course adoptions or changes in courses/professors• Directs and trains workflow to student workers (shipping textbook orders, pick-up textbook orders, phone calls, etc.)

Provided exemplary guest service, ensuring a comfortable, stress-free shopping experience for all customers. Managed a team of 4 to 6 employee’s ensuring Sally Beauty Standards and protocols were followed and documented. • Monitored statistics behind in store sales to drive units per sale (UPT) and average transaction totals (ATV), while ensuring product knowledge is updated at all times.• Maintained a safe working environment for all employees by handling state implemented hazardous waste procedures.• Balanced handles with cash flow levels on a daily basis, protecting the company on a financial level as well as ensuring the accuracy of change.

Successfully delivered pre-prepared lesson plans and adapted instructional materials for various subjects to engage middle school students.Maintained classroom management and enforced school policies to create a conducive learning environment.Fostered positive relationships with students, encouraging participation and addressing individual learning needs.Collaborated effectively with teaching staff and administrators to ensure continuity in educational goals and student progress.Managed classroom disruptions promptly and effectively, employing proactive behavior management strategies.Received positive feedback from students, regular teachers, and school administration for professionalism and dedication.

Provided exceptional customer service by assisting shoppers with product selection, inquiries, and purchases in a fast-paced retail clothing environment.Operated cash register, processed transactions accurately, and maintained balanced cash drawer.Demonstrated product knowledge to effectively recommend and upsell merchandise, achieving monthly sales targets.Organized and maintained the sales floor to ensure a neat, clean, and visually appealing shopping experience.Collaborated with team members to fulfill store tasks such as replenishing stock, setting up displays, and participating in inventory counts.Addressed customer concerns and resolved issues promptly to ensure customer satisfaction and loyalty.Upheld store policies and procedures, including opening and closing duties, to ensure operational efficiency.Recognized for consistently achieving high customer service ratings and exceeding sales goals.

Implemented lessons in accordance to Pennsylvania Education Standards (7th Grade) for English/Language Arts Nonfiction works: Believe, I Will Always Write Back, Phineas Gage: A Gruesome but True Story about Brain Science, and I Am Malala: The Girl Who Stood Up for Education and was Shot by the Taliban. Developed ways to keep students engaged and excited to learn, and provided an encouraging outlook toward the classroom environment. Collaborated with content level teachers in order to match pace of curriculum and ensure that all students were learning in an equitable learning environment• Adapted lesson plans to fit the needs of all students with IEPs and/or 504s.• Analyzed and recorded the grades of students within the district’s online portal, which updated families on academic performance throughout the year.• Communicated closely with parents via phone calls, e-mails, and parent/teacher conferences to strengthen confidence in their student’s educational needs in addition to attending IEP and/or 504 meetings.

Facilitated interactive and engaging lessons in 7th grade English Language Arts, following the school curriculum and educational standards.Developed and implemented lesson plans that catered to diverse learning styles and abilities, promoting active student participation and critical thinking.Created a supportive and inclusive classroom environment that encouraged student collaboration and academic growth.Conducted assessments and provided constructive feedback to students to monitor progress and encourage continuous improvement.Integrated technology and multimedia resources to enhance learning experiences and reinforce lesson content.Collaborated closely with supervising teacher and school staff to align instructional goals and maintain consistency in teaching practices.Participated in parent-teacher conferences and meetings to discuss student performance and development.Assisted with classroom management, including behavior redirection and conflict resolution, to maintain a positive and productive learning environment.

Master Of Education - Med, Secondary Education And Teaching, Gpa: 3.74

Bachelor Of Arts - Ba, English Language And Literature, General, 3.54

General Studies