◆ Systems Business Analyst II for the Systems R&D Division. ◆ Direct report to the Senior Director of Software Development and Director of Product Management◆ Develop Engineering Usage Documentation for updates and features for the SYNKROS Casino Management System (CMS) application software. ◆ Requirement’s analysis, gathering, tracking and documentation for major stakeholders of the CMS system.◆ Develop Use Case diagrams and Software Requirements Documents for the design and development of new applications. ◆ Track new features, updates, and bug reports of multiple simultaneous builds of the CMS system. ◆ Support the Systems Engineers in configuration management activities. ◆ Helped with the planning, requirement gathering, design and documentation of new title 31 AML Program. ◆ Develop, manage, and maintain Systems Documentation. ◆ Create HTML Help Documentation with Dreamweaver and APEX. ◆ Write White Papers, User Guides, Training Guides, and other technical documentation. ◆ Software Testing, problem tracking and reporting.◆ Work directly with the engineers and software quality assurance engineers for problem resolution and design enhancements.◆ Use of Oracle SQL Developer for database table queries. ◆ Application development within Oracle APEX. ◆ Database and form development within Microsoft Access. ◆ Redmine/Wiki documentation syntax knowledge and use.◆ Knowledge of Casino Management System methodologies and casino practices.

• Software Configuration Manager for multiple DoD projects.• Configuration and Data Management Support.• Support the Project and Systems Engineers in configuration management activities. • Develop, manage, and maintain the Software Configuration Management Plan (SCMP) document.• Maintain the Baseline Software Library, the Project Document Library (CMPRO), and all the Configuration Item (CI) baseline products.• Update and place under configuration control the CM Document Configuration and Data Items.• Serve as the Software Product Baseline Release coordination point of contact.• Responsible for Problem Change Request (PCR) processing and tracking of multiple systems in Configuration Management Professional (CMPRO) Database.• Generate weekly Configuration Status Accounting Reports (CSARs).• Generate the Configuration Control Board (CCB) Agendas.• Schedule and host CCBs.• Generate and distribute Meeting Minutes. • Format documents to adhere to the DoD document standards.• Perform QA on documentation and software.• Create and distribute Ad-hoc reports as requested.• Generate baselines on multiple systems upon new release.• Generate Software Version Description Documents. • Perform PCR and Documentation Internal Audits.

• Support DoD projects that require expertise in Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Word, and Microsoft Project. • Format and edit technical documents.• Create presentations, spreadsheets, and graphics. • Track action items, attending meetings, and generate meeting minutes. • Create weekly reports as requested. • Routine handling of multi-line phone systems. • Excellent communication skills with customers. • Assist employees with formatting documents, data entry, copying, faxing, shipping, and other administrative tasks.• Create and edit office forms for administrative purposes. • Create and maintain office phone book. • Responsible for tracking office supply inventory. • Responsible for tracking all employees’ locations in and out of the office, on travel, etc. • Ensure all visitors in office sign-in and when needed have clearances on file. • Excellent multi-tasking skills.

• Daily use of the Internet, Microsoft Excel, Microsoft Access, Microsoft Word, Lotus Notes and Asset Pro. • Ship and receive computer parts in and out of the office.• Responsible for tracking every asset issued to each vendor. • Complete monthly reports on the status of laptops and other assets.• Prepare and distribute work orders for each asset.• Exceptional communication skills exemplified through interaction with customers. • Received monthly Superstar Award in August of 2002 for commitment and dedication to customer satisfaction.