Danielle Christman Email & Phone Number

United States

Remote

Built and fostered partnerships with various levels of managers and candidates spanning Florida and Georgia consistently engaging in proactive communicationSourced candidates leveraging CRM tools such as Linkedin Recruiter, Beamery, Handshake and Workday to fill and proactively create pipelines for future anticipated vacanciesAchieved highest number of.

Naples, Florida Area

Recognized by executives for Customer Experience survey results and outcomesHandled customer complaints and resolved issues through problem solving, listening skills and follow through; managed customer concerns and put customer firstImplemented Affluent partnership strategy that enhanced affluent relationships and developed effective collaboration with.

• Service Manager
• Supported teller line through effective stagecoaching, enhancing Customer Experience and wait time satisfaction as well as managing customer concerns
• Managed both banker and teller team members in absence of Branch Manager during summer months, coaching to Customer Experience Roadmap effectiveness
• Increased overall Customer Experience for branch, exceeding goal for the first time in 2 years through Customer Centric focus and approach, consistent coaching and training
• Led Team Huddles including recognition, staffing/scheduling, areas of focus and difference maker activities
• Scheduled Platform and Teller team members based on business needs including anticipation of peak times and operational tasks

• Promoted and exemplified a positive customer experience
• Assessed customer needs through asking questions and having in-depth conversations
• Built customer relationships through follow through and consistent outreach
• Maintained effective partnerships and collaborated with branch team and partners

• Developed a team of up to 20 employees
• Managed total store level operations, including hiring, scheduling, payroll budgeting, human resources, visual execution
• Managed multiple projects such as seasonal sets, promotions and marketing
• Grew business sales year over year
• Sustained and improved loss prevention practices and results
• Planned workload, including seasonal sets, inventory, receiving, processing, promotional updates, maintenance