Danielle Christman Email & Phone Number

United States

Remote

Built and fostered partnerships with various levels of managers and candidates spanning Florida and Georgia consistently engaging in proactive communicationSourced candidates leveraging CRM tools such as Linkedin Recruiter, Beamery, Handshake and Workday to fill and proactively create pipelines for future anticipated vacanciesAchieved highest number of Linkedin InMails sent within the National Branch network team in addition to reaching over 3500 contacts through campaigns and direct messaging leading to strong candidate relationships and pipelinesConsulted with hiring managers on effective interviewing, onboarding, training, sourcing strategies and leveraging employee referral programsManaged the full cycle recruitment process, including resume and profile reviews, candidates screenings, hiring manager panel interviews, offers, negotiations and successful onboardingSuccessfully hired more than 100 candidates annually, filling various high volume and complex roles, including leadership positions and specialty licensed rolesFostered diversity and inclusion by exceeding Affirmative Action goals with 71% diverse hire rate and 6% hire rate for VeteransLed a major transition to a new Talent Operating System, Beamery, by developing and implementing an 8 week training program for 32 Recruiters across the Southeast RegionDeveloped reporting to monitor critical recruiting metrics, measure success and set stretch goals, leading to remarkable year-over-year improvement of 24% in time-to-recruit efficiencyAnalyzed data to identify areas for improvement and strategize activities to support successAttended career fairs and networking events to increase brand awareness and attract prospective candidatesCollaborated closely with two Region Executives, 13 District Managers and additional hiring managers to align staffing needs with current trends and evolving business objectives

Naples, Florida Area

Recognized by executives for Customer Experience survey results and outcomesHandled customer complaints and resolved issues through problem solving, listening skills and follow through; managed customer concerns and put customer firstImplemented Affluent partnership strategy that enhanced affluent relationships and developed effective collaboration with external and internal partners, leading to growth and positive outcomesPrioritized Customer Outreach initiatives to acquire, retain and deepen customer relationships increasing Branch Primary Households and Relationship BalancesFacilitated District Business Learning Lab, driving initiatives to increase District effectiveness in helping our Small Business customersPartnered with recruiters to identify top talent for open positions for diverse candidate poolCollaborated with Branch Managers, District Managers and Affluent Segment Leaders on Premier Banker hiring throughout the districtFacilitated career events at local universities to share information about open positions, internships, career opportunities and the benefits of working for the companyProactively recruited and hired candidates for back fill positions and building a bench district-wide through networking with various platforms, recognition events and volunteer eventsLeadership Council member, worked with a team of top-rated managers for the state to create and implement risk initiatives that results in increased employee engagement with accessibility and simplicity and presented to executivesHuddle board member, working with branch roles to gather feedback, present ideas and share tools and resources to improve effectiveness of huddles throughout the enterpriseImplemented Customer Connection Strategy which enabled Affluent Client segmentation to improve the quality of identifying and understanding customer needs, providing appropriate recommendations and advice leading to growth of branch including deposits and lending totaling volume to $192MM

Service Manager • Supported teller line through effective stagecoaching, enhancing Customer Experience and wait time satisfaction as well as managing customer concerns• Managed both banker and teller team members in absence of Branch Manager during summer months, coaching to Customer Experience Roadmap effectiveness• Increased overall Customer Experience for branch, exceeding goal for the first time in 2 years through Customer Centric focus and approach, consistent coaching and training• Led Team Huddles including recognition, staffing/scheduling, areas of focus and difference maker activities• Scheduled Platform and Teller team members based on business needs including anticipation of peak times and operational tasks• Inspected compliance and coached team members to policy and procedures, sale quality and code of ethics

• Promoted and exemplified a positive customer experience • Assessed customer needs through asking questions and having in-depth conversations• Built customer relationships through follow through and consistent outreach• Maintained effective partnerships and collaborated with branch team and partners

• Developed a team of up to 20 employees• Managed total store level operations, including hiring, scheduling, payroll budgeting, human resources, visual execution• Managed multiple projects such as seasonal sets, promotions and marketing• Grew business sales year over year • Sustained and improved loss prevention practices and results• Planned workload, including seasonal sets, inventory, receiving, processing, promotional updates, maintenance• Partnered with peers and executives to strategize business initiatives • Recruited talent for stores throughout the district, hiring multiple positions to fulfill staffing needs• Succeeded in driving results in volume, comp, transactional, profit margins, and units sold• Visual Merchandiser for district of 14 stores from 2010-2011; flawless execution, details, results on bottom-line, proper stock, merchandising, displays, impactful presentations based on clientele and market• Implemented business controllables in relation to merchandising and visual impact.• Supported guidance in growth, operations, customer connections, and talent• Trained and onboarded new managers within the district• Developed team members for promotions including leadership roles• Evaluated staff for people driving business and affecting results• Top performer, chosen to attend Pacsun ProTour 2010