Danielle Sears Email & Phone Number

Las Vegas, NV, US

Henderson, Nevada, United States

Las Vegas, Nevada, United States

• Conducted extensive user research and analysis to inform the creation of new features, increasing the daily active users and engagement throughout the sales funnel
• Collaborated with developers to implement user-friendly features that increased overall customer satisfaction by 15% and a 5% increase in monthly active users
• Conducted user surveys and analyzed 1,000s of user sessions to inform product development decisionsAnalyzed customer feedback and usage data to identify key pain points and developed a comprehensive product roadmap.

Las Vegas, Nevada

• Crafted compelling copy and designs for website, and social media that increased click-through rates and a 9% higher influx of new clients
• Implemented keyword research and analysis to optimize website content resulting in an average improvement of 20 search engine rankings per keyword
• Collaborated with cross-functional teams to develop and execute innovative marketing strategies that led to an increase in website traffic
• Coordinated all aspects of both public and internal events such as emceeing, collecting RSVPs, and determining venues and charities for 100+ attendees

Las Vegas Nevada

• Conducted 70+ monthly customer-facing calls to identify pain points and gather feedback, resulting in a 15% increase in overall customer satisfaction ratings
• Managed the onboarding process for new clients, ensuring all milestones were met within established timelines and reduced average onboarding time by 7%
• Efficiently maintained a comprehensive data mapping process to ensure 100% accuracy of client data
• Collaborated with the internal technical team to define and scope complex client requests

Boulder, Colorado, United States

• Translated complex business problems into easily digestible narratives for the City Municipal leadership team
• Collaborated with IT and Communications departments to develop improvements to the City's award-winning website
• Coordinated with 20+ caterers and vendors to execute events for the City, resulting in a 95% satisfaction rate from attendees and stakeholders
• Facilitated and managed comprehensive presentations on campaign finance regulations for City Council candidates

Las Vegas, Nevada, United States

• Fostered a happy, healthy, and clean environment for pets, clientele, and associates, within a 140- room boarding facility while meeting customer satisfaction, sales, and other policy standards
• Structured and enforced training practices for all personnel (up to 10 daily) and provided coaching to ensure Team Members provided the best possible service to clientele which resulted in a 10% loss of shrinkage and.
• Provided leadership for staff and reassured clients during emergencies to deescalate and resolve incidents

Certification Program, Data Science

Bachelor’S Degree, Sociology

Activities and Societies: National Society of Leadership and SuccessDean's List