Danielle Anderson Email & Phone Number

Sumner, Wa, Us

Sumner, Washington, United States

As part of a leadership team representing REI's Veterans & allies, I communicate events to employees nationwide to encourage connection and engagement through virtual & sometimes in-person events in support of our Veteran community.

Sumner, Washington

I have the privilege of coordinating stewardship, outdoors, fitness & fun experiences to inspire cross-divisional engagement of REI Sumner employees, while building strong partnerships with the greater Sumner & Pierce County communities. A unique aspect of this role is aspiring to keep many different groups of employees engaged through extremely diverse activity offerings & promotions. Oftentimes, this entails wild hats & fun costumes to bring a little fun to everyone's day to day routine. Through these efforts, I improve our cohesiveness, support our outdoor spaces & inspire our community to enjoy the outdoors in greater Pierce and South King Counties.

Tukwila, Washington

► Provide efficient, accurate & customer-centric transactions with the utmost respect to others' time► Educate customers on gear options, resources, & hints for positively memorable outdoor adventures► Ensure non-members & members are aware of the many REI membership benefits► Support the multitude of operational tasks to provide an excellent customer experience at our store

Kent, Washington

I enjoyed being responsible for varying levels of logistics for 3 consecutive training initiatives. For some, my focus was solely on registration and communications while other trainings allowed A-Z logistics planning. All training projects were under Retail Operations; on two projects I was part of a team while the other initiative required autonomous work and decision-making.RESPONSIBILITIES AS THEY RELATE TO REI's STRATEGIC INITIATIVES-- Demonstrate Authority & Expertise -- & -- Leading with Experiences --► Managed registrations & communications for 60+ nationwide, experiential trainings covering 8 product categories-- Put the Customer at the Center -- & -- Become Great Operators -- (PROCESSES IMPROVED)► Surveys - Streamlined questions for clearer answers► Information - Re-arranged registration questions to improve usefulness► Onsite Registration - Created standardized registration packets for an improved check-in process ► Communications - Created and used standardized mail merge & email templates to efficiently personalize repetitive communications► Individual Schedule Creation - Simplified copy/paste process by using mail merge functionality► Visual Graphics - Created diagrams to visually convey training approaches & room layouts► Built & maintained SharePoint site to provide training resources at employees' fingertips

Kent, Washington

PROCESS IMPROVED► Sample Tagging - Created standardized template to use existing data to efficiently create sample tags noting vendor, model, season, price, etc.RESPONSIBILITIES► Populated product information & managed assignment of products' unique style number. ► Assisted buyers in preparing products in mock store for General Merchandising Manager review. ► Provided feedback & recommendations to Financial Analyst about delayed Purchase Orders

Kent, Washington

I was a member of REI's Kent Headquarters Security Reception team while exploring where my customer service passion, collaboration skills, and logistics mindset were best suited within REI. ► Managed badging (Visitors, Contractors, Employees)► Triaged phone calls & onsite questions► Monitored campus security

Kent, Washington

PROCESSES IMPROVED► Asset Protection Awards - Improved Review Process► Onboarding Process - Streamlined & automated process while creating a tool to track tasks► Data Management - Reduced data tracking to necessary information & streamlined file locations & update frequencyADMINISTRATIVE SKILLS► Managed executive's calendar► Onboarded new team members► Coordinated team travel as needed► Reconciled corporate credit card & reimbursement requests

Seattle, Wa

As a dedicated co-op member and REI teammate, I love helping our customers find the products and information they need to create the perfect outdoor adventures! As an outdoors enthusiast myself, our customers received firsthand knowledge and experience while learning about resources to plan their next adventure. After 18 months in footwear, I joined the Camp/Travel department to share and prepare customers for outdoor adventures.► Maintained a customer-centered attitude► Discussed customer's travel desires & introduced them to REI Adventures trips► Promoted co-op & explained membership benefits resulting in 30+ memberships per year ($600 in revenue)► Ensured customer awareness of useful products, classes, techniques & resources► Connected customers with appropriately fitted gear for their activities & budget to decrease dissatisfaction & returns► Live & breathe outstanding customer satisfaction by going the extra mile► Demonstrated active listening & attention to detail► Provided positive, outcome-oriented approaches to customer & employer needs ► Collaborated with the team & management to ensure accurate inventory► Monitored suspicious customers & product security to assist loss prevention team

Seattle, Washington

As a tenured staff member, I was the organization's 'Go To' person to execute projects and complex, member-specific communications. In addition, WSHA challenged me to be their Database Administrator and I became proficient in database management and training others. CUSTOMER SERVICE SKILLS► Triaged inquiries to resolution & logged action taken while maintaining a customer-first mentality► Followed through to ensure implementation of issue resolving changes► Effectively monitored & handled sensitive information with strict confidentiality► Consolidated information to reach sound suggestions and decisionsADMINISTRATIVE SKILLS► Managed Outlook calendars & updated appointments► Coordinated projects to ensure momentum & on-time, in scope completion► Managed customer relationship management databases► Set-up & managed record filing systems► Coordinated large scale, complex, personalized mailings► Managed financials & processed incoming invoices for accuracy► Coordinated the flow of electronic and paper information► Wrote, typed & distributed meeting notes & correspondence► Published directories (190+ pages) & annual reports► Conducted research for information, discrepancies & system bugs► Inventoried, ordered & dispensed supplies► Learned & trained others on new office technologies► Delegated & monitored workloads of team members► Assisted in project site design & maintenance for webpages & SharePoint sites► Provided training, oversight & orientation to staff► Expert user of MS Office Suite► Provided overflow & back-up supportEVENTS SKILLS► Coordinated conferences (300+ attendees), meetings & special events► Consulted with stakeholders to design events, agenda, goals, objectives & timeline► Coordinated logistics from A to Z (venue, registration, staffing, catering, marketing, contingency plans)► Collaborated with team to propose & monitor budgets► Conducted & shared results from evaluations & identified improvement opportunities

Lynnwood, Washington

This position was created from requesting an internship during college. Upon earning my degree, the internship became a full-time, benefited position and they re-hired me.► Managed, promoted & evaluated 80 recreation classes & events annually► Built lasting relationships with city staff, 15+ event sponsors & 12+ community vendors► Designed & edited effective written & verbal communications► Executed (unexpectedly) a 1,200 guest, citywide event on behalf of my supervisor► Provided leadership & coordination of festival float program attending 14 summer parades with 8-10 volunteers between Tacoma, Washington & White Rock, British Columbia

Seattle, Washington

As Cruise Manager, I executed the events the Event Planners planned onboard the vessels. ► Attention to detail to ensure execution went as planned► Listened to client's requests doing the best to implement them onboard with limited resources and unlimited creativity► Supervised bartender and other deckhands during the event► Served as the lead, right hand to the captain; occasionally covering the helm as necessary.

Lynnwood, Washington

What fun to be paid to play in a position that was created from simply asking if I could lend a hand in exchange for experience in the community recreation arena.► Coordinated 8-10 parade float volunteers to participate in 12 parades annually► Assisted with managing and evaluating 20 classes each quarter► Conducted a class fee analysis► Assisted with planning, execution & evaluation of annual 4th of July Celebration

Bachelor Of Arts, Recreation & Leisure Studies With Additional Business Classes

Activities and Societies: SailingI focused on schoolwork and personal growth while in college. Sailing was my 'fun' outlet and I still.

High School

Activities and Societies: Swimming

Emergency Management

I completed the FEMA Professional Development Series and sincerely appreciated the value I received from the free, online courses offered.