Danielle Kieselhorst Email & Phone Number

Merritt Island, FL, US

• Maximized value by appropriately prioritizing product backlog items.
• Served as Product Owner for two teams and supported multiple products.
• Communicated regularly with stakeholders to identify enhancements or bug fixes needed.
• Created requirements with the assistance of the business and dev, refined stories with the scrum team, prepared for sprint planning, participated in retrospectives, and created UAT and production release items in Azure.
• Prepared and sent UAT testing instructions to the business, followed up with the business during the sprint, and ensured that UAT testing was completed prior to the next production release. Ensured that the devs added.
• Met with the business to advise which items were being worked during the current sprint, which items would likely be worked in the next sprint, and which items were currently in UAT testing.

• Contracted to work at Epiq, a technology-enabled legal services company, on the Mass Tort Product Management Team.
• Served as Associate Product Owner (APO) for two externally facing products, one of which was a new App.
• Communicated with business stakeholders to determine needs and understand processes. Subsequently, worked with Dev and stakeholders to determine locations of data and best solution to meet the need.
• Worked with UX Designer to create and iterate Figma mockups for new features.
• Worked with Senior Product Owner to prioritize user stories into sprints to ensure that committed Road Map items and other additional user stories/bugs were completed on time.
• Updated Azure DevOps by creating Epics, Features, User Stories, and other work items as needed.

Melbourne, Florida Area

• Managed team of 3 Business Analysts within an agile software development environment.
• Interviewed and collaborated with executives, managers, and SMEs across the organization to gather and write requirements to meet business needs. Ensured that the requirements being implemented allowed for an enjoyable.
• Communicated directly with the software development team throughout the release cycle (release planning, defining and clarifying requirements, testing, and implementation).
• Tested software and advised the dev team of any required adjustments and/or failed test cases.
• Reported status and scope of the release to the executive team, management teams, and team members.

Melbourne, Florida, United States

• Managed the Quality Control Team (QCT) and handled any escalations that resulted from the monthly audits.
• Oversaw the management of the Proactive Compliance Team (PCT) and recommended special projects to the PCT Team Manager to increase revenue and data accuracy within the system.
• Provided information to departments regarding procedures and initiated communication with legal for any unclear or conflicting procedures.
• Supported the legal department by providing accurate and timely case files for their enforcement efforts.
• Supported the legal support team by providing feedback regarding Community ordinance implementation.
• Supported the executive team by advising them of existing business processes and suggestions for business process improvement.

Melbourne, Florida, United States

• Managed team of ~10 employees on the Proactive Compliance Team (PCT). The team was responsible for locating and analyzing public records documents related to foreclosure cases and property transfers.
• Provided guidance to the team regarding procedures and requested clarification from legal as needed.
• Monitored monthly quality and productivity rates of team members and arranged additional training and counseling for team members that did not meet the minimum requirements.
• Proactively created and assigned special projects to the team to improve property data quality within the system, which resulted in improved goodwill with customers and increased ordinance compliance.

Melbourne, Florida Area

• Managed the daily operations for the Company, which included managing ~6 employees.
• Monitored the team's productivity and quality to ensure that we were meeting the client's expectations.
• Oversaw the entry of ordinance information into our system to ensure compliance with the local laws that governed the property registration programs.
• Responsible for building and maintaining company's procedures.
• Responsible for making many of the decisions pertaining to the functionality and design of our application.
• Wrote requirements for enhancements and bug fixes in order to meet our business needs, completed testing, and worked with our software developers to ensure successful and timely release cycles.

Milwaukee, Wisconsin

• Managed a national portfolio of vacant and foreclosed properties.
• Performed in-depth analysis of municipality registration ordinances, which the team relied upon when making determinations to register properties.
• Generated reports and analyzed data to determine risk exposure.
• Communicated with municipalities regarding proposed ordinances and tracked status of ordinances from proposal to implementation.
• Audited loans and transactions.
• Researched complex loan issues.

Milwaukee, WI

• Managed a portfolio of vacant and foreclosed properties.
• Researched municipality registration requirements.
• Analyzed delinquency status of loans and determined applicability of municipality’s ordinance for each property.
• Trained and audited new employees.
• Prioritized and managed heavy workload using Black Knight software and MS Excel.
• Effectively managed high risk, time-sensitive projects.