Danielle Finch Email & Phone Number

San Diego, CA, US

• Built successful new department to support vulnerable customers - considered by many to be the "Statewide Model"
• Grew to a large team of high performing individuals with strong morale, strategic thinking and ability to execute under challenging deadlines
• Successfully and rapidly increased scope of department to align with exponential increases in relevant regulatory proceedings
• Represent the company externally with highest levels of leadership at regulatory agencies, industry organizations, community-based organizations, customers and strategic business partners
• Built strong reputation for SDG&E in supporting customers by consistently launching best in class support models, creating synergies for customer touchpoints and showcasing progress
• Successfully manage network of more than 250 community-based organizations

Greater San Diego Area

• Managed advancement of key strategic initiatives, working directly with C-Level leadership to develop strategy and drive towards corporate objectives
• Led team in the development of company-wide Strategic Plan to capitalize on growth opportunities, leverage new technology, drive regulatory and legislative policy and mitigate market threats
• Translated company-wide strategy into actionable processes and activities across diverse departments
• Monitored industry trends, policy developments, proposed legislation and competitive intelligence; led in-depth analysis and financial modeling

Greater San Diego Area

• Successfully implemented new time-of-use rates, achieving a positive customer experience and aggressive enrollment goals
• Developed and executed integrated marketing strategy, delivering value through tailored customer offerings, effective campaigns, digital interactive tools and redesigned customer-facing processes
• Developed new segmentation for residential and business customers
• Managed vendor relationships, including scope of work, ongoing guidance and evaluation of deliverables

San Diego, California, United States

• Successfully managed project implementation for broad range of high-profile customer solutions and tools including the redesign of SDG&E's bill and new online energy management tools and alerts
• Won Chartwell's Customer Experience Award in Billing
• Developed and presented persuasive business cases to C- level Executives
• Proactively identified customer experience gaps based on evaluation of strategic priorities, customer journey mapping, customer research, web analytics and lessons learned

• Developed comprehensive business plans for large commercial & industrial segments; identified solution gaps
• Achieved aggressive program enrollment goals through development of effective marketing strategies and campaigns
• Successfully integrated marketing efforts across departments into a cohesive marketing strategy
• Managed external partnerships with trade professionals, contractors and third-party program implementers

Master Of Business Administration - Mba, Finance

Bachelor Of Arts - Ba, Integrated Marketing And Communications

International Relations