Danielle Finch Email and Phone Number
Danielle Finch work email
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Danielle Finch personal email
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I'm a 5th generation San Diego native with 15 years of experience in the utility industry. As a leader, I am known for driving strategy and innovation, while delivering strong execution. I am very people-focused and have demonstrated my ability to adeptly manage and motivate teams while driving alignment across stakeholders. I have a proven track-record of establishing SDG&E as a leader of supporting our customers through innovative and award-winning new solutions. I have a strong understanding of the energy industry and the proven ability to provide thought-leadership.My specialties include: corporate strategy, driving change, support for vulnerable customers, customer experience, marketing and communications, wildfire impact mitigation, project management, regulatory strategy and writing, and effective presentations.I am also a mom to three young children, which is helping me to master my stamina, empathy, motivation and gratitude. In my (very little) spare time I am a world traveler and a voracious reader.
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Director Of Customer SuccessSan Diego Gas & ElectricSan Diego, Ca, Us -
Manager Of Customer SuccessSan Diego Gas & Electric Nov 2022 - Present
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Access And Functional Needs Strategy ManagerSan Diego Gas & Electric Aug 2020 - Jun 2023• Built successful new department to support vulnerable customers - considered by many to be the "Statewide Model"• Grew to a large team of high performing individuals with strong morale, strategic thinking and ability to execute under challenging deadlines• Successfully and rapidly increased scope of department to align with exponential increases in relevant regulatory proceedings • Represent the company externally with highest levels of leadership at regulatory agencies, industry organizations, community-based organizations, customers and strategic business partners• Built strong reputation for SDG&E in supporting customers by consistently launching best in class support models, creating synergies for customer touchpoints and showcasing progress• Successfully manage network of more than 250 community-based organizations• Manage significant risk portfolio
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Business Optimization And Strategic PlanningSan Diego Gas & Electric Oct 2017 - Aug 2020Greater San Diego Area• Managed advancement of key strategic initiatives, working directly with C-Level leadership to develop strategy and drive towards corporate objectives • Led team in the development of company-wide Strategic Plan to capitalize on growth opportunities, leverage new technology, drive regulatory and legislative policy and mitigate market threats• Translated company-wide strategy into actionable processes and activities across diverse departments• Monitored industry trends, policy developments, proposed legislation and competitive intelligence; led in-depth analysis and financial modeling
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Customer Operations Project ManagerSan Diego Gas & Electric 2014 - 2017Greater San Diego Area• Successfully implemented new time-of-use rates, achieving a positive customer experience and aggressive enrollment goals• Developed and executed integrated marketing strategy, delivering value through tailored customer offerings, effective campaigns, digital interactive tools and redesigned customer-facing processes• Developed new segmentation for residential and business customers • Managed vendor relationships, including scope of work, ongoing guidance and evaluation of deliverables
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Customer Service Project ManagerSan Diego Gas & Electric Jan 2010 - Jan 2014San Diego, California, United States• Successfully managed project implementation for broad range of high-profile customer solutions and tools including the redesign of SDG&E's bill and new online energy management tools and alerts• Won Chartwell's Customer Experience Award in Billing• Developed and presented persuasive business cases to C- level Executives• Proactively identified customer experience gaps based on evaluation of strategic priorities, customer journey mapping, customer research, web analytics and lessons learned
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Market AdvisorSan Diego Gas & Electric 2008 - 2010• Developed comprehensive business plans for large commercial & industrial segments; identified solution gaps• Achieved aggressive program enrollment goals through development of effective marketing strategies and campaigns• Successfully integrated marketing efforts across departments into a cohesive marketing strategy • Managed external partnerships with trade professionals, contractors and third-party program implementers
Danielle Finch Skills
Danielle Finch Education Details
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Finance -
Integrated Marketing And Communications -
International Relations
Frequently Asked Questions about Danielle Finch
What company does Danielle Finch work for?
Danielle Finch works for San Diego Gas & Electric
What is Danielle Finch's role at the current company?
Danielle Finch's current role is Director of Customer Success.
What is Danielle Finch's email address?
Danielle Finch's email address is da****@****ail.com
What schools did Danielle Finch attend?
Danielle Finch attended University Of San Diego, San Diego State University, University Of Oxford.
What skills is Danielle Finch known for?
Danielle Finch has skills like Marketing, Market Analysis, Strategic Planning, Customer Experience Management, Market Research, Marketing Strategy, Marketing Research, Social Media, Project Planning, Energy Efficiency, Customer Research, Energy.
Who are Danielle Finch's colleagues?
Danielle Finch's colleagues are Michael Schultz, Carey Winston, Sara Rafou, John Marchesino, Peck Greg, Matthew Orton, Les Young.
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