• Builds and maintains relationships with more than 180 new and existing large accounts to drive retention and achieve long-term partnerships• Acts as the main point of contact in all matters relating to current and prospective customers within the designated territory, ensuring all needs are met• Drives and executes sales activities and production in alignment with company and customer priorities• Regularly collaborates with the company co-founders to identify and implement scalable strategies to enhance the overall customer experience• Provides onboarding, training and mentorship cross-departmentally to ensure goals and tasks are aligned• Manages the production schedule for two digital printers on Monday.com to arrange the timely customer delivery of an average of 3 to 4 million cans per month• Works closely with the warehouse and production teams to troubleshoot issues and strategize in order to maintain deliverables and produce a quality product for all customers• Oversees accounts receivable, accounts payable and invoicing through QuickBooks Online and Bill.com• Works closely with the logistics team to coordinate and track 10-25 shipments and customer pick ups of non-standard Class 250 pallets weekly• Oversees, creates and implements effective and efficient standard operating procedures

• Consistently increased overall sales by more than 18% year over year• Created and continuously updated sales order processing related KPI’s to monitor successes and failures• Developed strategies resulting in the creation of new market share opportunities• Responsible for inventory forecasting, ordering and the management of quarterly cycle counts• Managed invoices, sales tax exemptions, collection payments and bi-weekly payroll• Collaborated with key partners on effective marketing and advertising efforts• Handled logistics surrounding various eCommerce channels such as Amazon and Etsy• Arranged business meetings with prospective clients, as well as regularly attending trade shows and networking events to build long-term relationships with new and existing customers• Provided training of products and product usage to customers around the world, both virtually and in person• Sourced new factories overseas for manufacturing of new and existing products• Negotiated pricing and shipping costs related to importing goods• Communicated regularly with production center and 3PL warehouse personnel to ensure product development and shipping run smoothly• Consulted with the legal team on a consistent basis regarding intellectual property related matters

• Responsible for meeting monthly hiring quotas to ensure multiple lines of business in a call center of 550+ are properly staffed• Recommended and negotiated employment offers daily• Consistently maintained a tight schedule for processing candidate applications, offer letters, background checks and drug screens• Introduced new hires to the company and walked them through the interviewing, hiring and first day training processes• Served as an employee advocate for new hires, as well as established employees• Completed all new-hire paperwork and I9 documentation with candidates who meet the expectations of the job• Responsible for brainstorming and executing a consistent and creative flow of well-researched sourcing options• Forecasted and communicated details to senior management related to recruiting efforts in a timely manner• Tracked candidate interviews and activity and providing recruiting status reports• Continuously consulted with hiring managers to identify staffing needs and job specifications

• Strategized and managed the agent recruiting process using Broker Metrics and other recruiting databases• Responsible for staff and agent training in three offices throughout the Chicagoland area• Collaborated with the executive team daily to create, improve and implement new processes company-wide• Acted as a first point of reference for new and existing agents, as well as staff members and the executive team• Organized and executed new agent orientation programs• Created and coordinated 12 to 15 annual events, including an annual charity event with more than five hundred attendees, which raised over $75,000 in the first year• Executed monthly meetings to showcase agent success and introduce new marketing tools• Communicated regularly with other affiliate associates and owners around the world on collaborative events• Processed all incoming and outgoing referrals within the Sotheby’s International Realty network worldwide• Negotiated vendor and event contracts on a regular basis• Scheduled all staff reviews• Mentored new agents in their first 90 days, resulting in increased retention company-wide• Managed and organized all corporate sponsorships and volunteer activities within the company

• Supervised 6 analysts’ auditing processes to ensure daily deliverables were met in a timely and accurate manner• Served as a point person for team members, clients and other partner groups to provide technical and analytical information and clarity on client specific inquiries• Created macros and formulas using Excel to improve the timeliness and accuracy of reports• Ensured that client-specific as well as core procedures were adhered to on a daily basis• Responsible for overseeing the auditing of monthly and annual reports including 5500 financial statements

• Generated accurate and timely calculations of daily Net Asset Value Reports for a client with over $5 Billion in assets under management• Appointed to member of the global team involved in valuing unique plans based in foreign currencies• Sustained 100% NAV accuracy resulting in a client being taken off high risk after six months• Prepared monthly reports to reconcile cash, tax reclaims and assets and liabilities within funds• Analyzed proper accounting of Domestic and Global Futures, swaps, fees and corporate actions • Promoted from Analyst to Senior Analyst in May 2010