Danielle L. Email & Phone Number

Tulsa, Oklahoma, United States

Lakewood, Colorado, United States

• Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas.
• Responsible for improving customer retention through programs and service provided to the customer.
• Utilizes mechanized systems to initiate and complete service orders and handle customer requests.
• Maintains working knowledge of all company products, services and promotions.
• Make recommendations according to customer's needs on features, accessories, upgrades and rate plans.
• Utilizes operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

• Responsible for customer satisfaction, community outreach, and in-store events for small and medium businesses.
• Partners with the management team in driving memorable client/customer experience throughleadership, communication, community outreach and passion for the brand.
• Provides guidance and direction to store associates, including Print Services associates, and willfacilitate ongoing training on the business model and the importance of offering out client/customer a holistic service.
• Coaches and trains associates to properly access client/customer needs to ensure satisfaction in every interaction.
• Works closely with the management team to build a client/customer centric culture in the store and motivate and inspire associates to build strong relationships to increase customer retention.
• Proactively engages with clients/customers to exceed their needs, ensure a positive experience and work to generate revenue by driving a sales culture.

• Responsible for balancing the revenue and expense transactions that occurred during the day using Excel and OnQ, the hotels main software program that contains all hotel data.
• Responsible for attending to the needs of guests, especially during check-in and check- out.
• This position demands the ability to multi-task and be well-versed in multiple areas to effectively perform night audit duties as well as providing the best possible guest experience.
• Handles understands and responds to guests' complaints and needs calmly, advises effectively and seeks to resolve problems as they arise.
• Follows training guidelines using good judgement and common sense.
• Communicates and works well with supervisors and all hotel employees.

• Engages customers and patients by greeting them and offering assistance with products and services.Resolves customer issues and answers questions to ensure a positive customer experience.
• Responsible for using pharmacy systems (i.e.: Intercom Plus) to obtain patient and drug informationand process prescriptions.
• Under the supervision of the pharmacist, assist in the practice of pharmacy, in accordance with state,federal, and company policy. Reviews and complies with theWalgreens Co. Pharmacy Code of Conduct.
• Performs duties assigned by the Pharmacy Manager, Staff Pharmacist, and StoreManager, including utilizing pharmacy systems to enter patient and drug information, ensuringinformation is entered correctly, filling.
• Responsible and accountable for registering all related sales on assigned cash register, collects andhandles cash as required. Takes customer to OTC aisle when possible to assist in locating products.
• Handles phone calls that do not require personal attention of the pharmacist including those tophysicians.

• Greeted new and regular customers with a smile and sense of urgency.
• Addressed all customers' concerns regarding personal product needs, sizes and styles on store floorand over the phone.
• Demonstrated commitment to highest level of customer service to generate high levels of customerloyalty.
• Provided customers information about current store promotions, monthly savings program, store creditcard benefits and product knowledge to best serve customer's needs.
• Placed online orders for customers in store and over the phone to provide styles and sizes that mayhave not been available at that time.

· Receives, investigates and responds to customer inquiries regarding basic products, services and issues via all channels through which customers are served.· Resolves customer service inquiries and issues. Recommends appropriate solutions. Refers complex or reoccurring issues to management.· Maintains high levels of customer satisfaction consistent with.

Kalamazoo, Michigan, United States

· Instructed the use and proper care of merchandise to customers, including glasses and contact lenses, sharing product knowledge and making personal recommendations to best suit their needs. · Received and processed cash and credit payments for in-store purchases. · Exceeded targeted sales goals by 130% by working as a team member to provide the highest.

· Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. · Cross-trained and provided back-up for other customer service representatives when needed. · Worked as a team member performing cashier duties, product assistance and cleaning. · Expressed appreciation and invited customers to return to the store. · Assisted.

Audio Arts Bachelor Of Science, Music Production

Music Production Associate of Applied Science & Audio Arts Bachelor of Science Completion Program with a Concentration in Music Production

Diploma, English I, Ii, Iii, Economics, Creative Writing, Western Civilization, History

Activities and Societies: Choir While attending my high school classes I focused my energy into music as well in a Master Singers choir..