Physical loading and unloading packages by hand including lifitng, pushing, pulling, carrying and placing. Sorting packages, scan labels, verify numbers, adhere to safety practices and report any issues.

Bagging groceries, limiting bag weight, preventing cross contamination, helping customers with point of sale transaction by scanning, verifying and providing excellent customer service. Cleaning, organizing and ringing up transactions.

Supervisor: Mange approximately 25-32 associates. Coordinate day to day operations of agents including workflow issues, associate concerns and resolution of customer concerns. Responsible for management of associates, including training, interviewing, hiring, performance appraisals, work assignments, corrective action morale and team building.

• Greeted clients and answered phone calls.• Organized and prioritized case loads for three attorneys.• Coordinated and scheduled telephone conferences and office meetings.• Recorded and tracked court appearance dates.• Drafted letters, documents, and invoices.• Worked with vendors to ensure office supplies remained stocked.• Evaluated new office products to determine efficiency of practices.

Operations Manager: Directly manage four Supervisors and their teams of associates totaling approximately 124 direct reports. Coordinate daily operations including work flow (call volume), staffing, call routing, manage availability and identify training opportunities when call volume dictated an unbillable state. Develop, document, and implement special projects, call queues, processes and procedures in accordance with vendor projects and internal tasks. Manage associates and supervisors including training, hiring, interviews, performance appraisals, work assignments, corrective action, team building, process improvement and daily customer interactions. Maintain positive customer and vendor relations, provide timely and accurate reporting and analysis, manage personnel and front line operations. Ensure profitability and accountability of associates and supervisors. Supervisor: Mange approximately 25-32 associates. Coordinate day to day operations of agents including workflow issues, associate concerns and resolution of customer concerns. Responsible for management of associates, including training, interviewing, hiring, performance appraisals, work assignments, corrective action morale and team building. Team Leader: Responsibilites included 15-20 hours of production (calls), team development, monthly monitoring requirements and feedback sessions as determined by management. Daily floor support and superior knowledge of the application to assist agents with de-escalation, account specific questions and cellular device knowledge. Assist Supervisor meet department standards and expectations. Assist Supervisor in additional training activities, assisted in developing additional training documentation and data analysis.