Danielle Luke Email & Phone Number

Stanberry, Mo

Columbia, Missouri Area

• Form lasting relationships with customers and clients• Review 40 customers’ policies each week by adding new, important information• Answer customer phone calls, answering questions and offering services• Filed claims and assisted customers through the claim process • Making and receiving payments for customers on insurance policies

Olathe, Kansas

• Worked with 20-30 customers per day to set up vehicle inspections or repairs• Responsible for deciding percentage of loss to each customer on claims for over ten states• Built strong customer service skills by actively communicating with customers and having strong relationships with clients• Learned the skill sets of eight specialist groups in the Auto Claims Department• Created a new homepage for 3300 employees and presented in front of upper level management

Albany, Missouri

• Cashed checks after ensuring endorsement is correct or deposit into accounts• Promoted financial institution services such as consumer and mortgage loans, IRAs, money orders, traveler’s checks, certificate of deposit and safe deposit boxes• Handled $15,000 in cash drawer and ensured cash drawer was balanced at all times• Accepted and processed loan payments for customers and businesses

Stanberry, Missouri

• Provided emergency treatment using standard lifesaving procedures• Maintain constant surveillance of patrons in the swimming pool and around the facility• Instruct swimming lessons and safety education to new swimmers from American Red Cross

Bachelor Of Business Administration (Bba), Finance

Activities and Societies: Delta Sigma Pi Professional Fraternity

Education record